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Helpdesk Senior Representative - ITIL

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Senior Representative role at NTT DATA involves providing L1 technical support and guidance to customers through various channels.

Job Responsibility:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Act as a liaison between customers & departments within the Client Infrastructure

Requirements:

  • Helpdesk Senior Representative at Grade-3 position in Service Desk
  • Must be a Graduate
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • 1-2 years of industry experience
  • 12 months in the current grade is a mandate

Additional Information:

Job Posted:
March 21, 2026

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