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The Helpdesk Senior Representative role at NTT DATA involves providing L1 technical support and guidance to customers through various channels.
Job Responsibility:
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Act as a liaison between customers & departments within the Client Infrastructure
Requirements:
Helpdesk Senior Representative at Grade-3 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window