Helpdesk Senior Representative - ITIL Job at NTT DATA (Bangalore)

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative - ITIL role involves providing technical guid...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree (B.Tech/B.E or any other technical degree preferred)
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Job Responsibility

Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Helpdesk Senior Representative - ITIL

The Senior Helpdesk Representative is responsible for advising on service delive...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing technical...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree or Microsoft certifications
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

New

Support Worker

As a Support Worker with Meallmore you'll use your intuition and empathy to help...

Location

United Kingdom , Garrowhill

Salary:

13.45 - 13.50 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A strong passion for helping individuals live their best lives
Patience and a sense of humour and a desire to help others
A caring empathetic nature
Reliability and trustworthiness
SVQ level 2 or above/equivalent in Health and Social Care (as per SSSC guidelines) is desirable

Job Responsibility

Deliver personalised care, guidance, and advocacy to help residents reach their full potential
Prompt and assist with personal care
Support managing finances, shopping, preparing and cooking meals, domestic duties
Schedule and attend appointments
Provide general social and emotional support
Support residents to live independently
Keep residents safe
Help them make choices
Ensure they lead full and rich lives in the care home and beyond

Fulltime

New

Accounting Clerk

We are looking for an Accounting Clerk to join a team in Miami, Florida in a con...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual communication skills in English and Spanish are required
Working knowledge of accounts payable, accounts receivable, invoice processing, and data entry is required
Strong attention to detail and solid organizational skills are essential
Ability to manage competing priorities and deliver accurate work within established timelines is required
Clear and effective verbal and written communication skills are necessary
1 to 2 years of accounting or closely related experience
Must be able to sit for extended periods and lift, carry, push, or pull up to 15 pounds

Job Responsibility

Enter and maintain accounting records with a high degree of accuracy to support reliable financial reporting and job cost tracking
Review purchase order documentation for completeness and correctness before processing
Process invoices and related financial paperwork in a timely manner
Assist with accounts payable and accounts receivable tasks
Carry out administrative assignments efficiently
Protect confidential financial and operational information
Coordinate daily priorities effectively to meet multiple deadlines
Use accounting systems such as QuickBooks and QuickBooks Desktop

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

New

Quality Engineering Lead

We are seeking an experienced Test Director / Quality Engineering Director with ...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
Extensive experience (typically 15+ years) in testing, quality engineering or data delivery roles, with a strong technical background
BPSS minimum, SC not mandated but strong likelihood to be required
Proven Director level experience leading testing and quality engineering on large, complex data-centric programmes
Excellent stakeholder management skills, with the ability to influence at Programme Board level and to convey complex technical concepts to both technical and non-technical stakeholders
Experience managing large SDET and QA teams, including test data and environment management
Demonstrated experience producing Programme-level Test Strategies and Master Test Plans for functional and non-functional testing in a data environment with a strong focus on data quality and integrity
Strong understanding of data engineering concepts, including data pipelines data migration, data architecture and related testing methodologies
Experience leading teams responsible for designing, building and maintaining automated data testing frameworks, leveraging scripting and orchestration where appropriate
Strong problem-solving skills and ability to think critically

Job Responsibility

Programme-Level Accountability & Leadership: Sit as a full member of the Programme Leadership Team, accountable for quality outcomes across the delivery
Act as the single point of accountability for all testing and quality engineering activity
Provide clear, evidence-based recommendations on go-live readiness, data integrity and operational risk
Lead, coach and motivate a team of Test Leads and SDETs
Multi-Supplier & Stakeholder Management: Serve as the primary point of contact for the client and third-parties on all testing matters
Coordinate testing across multiple suppliers, ensuring consistency in standards, tooling and reporting
Challenge delivery partners constructively on test coverage, defect quality, dependencies and risk exposure
Communicate complex technical test outcomes in clear business terms to senior stakeholders
Test Strategy & Operating Model: Define, own and maintain the Test Strategy, aligned to a Data Factory testing model
Author and assure Programme-level Master Test Plans and Test Phase / Test Level Plans

What we offer

Tailored benefits that support your physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Opportunity to have flexible work options

Fulltime

Helpdesk Senior Representative - ITIL

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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