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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Senior Representative - ITIL

India, Bengaluru · Job Posted June 16, 2026
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Job Description

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Responsibility

  • Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
  • Record, Update and Escalate Support issues to the next level in a timely manner
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
  • Seek, Suggest, Evaluate and implement process and Technology improvements
  • Willing to learn & grow in other IT Business areas

Requirements

  • Excellent English written and verbal communication skills
  • Exceptional customer service skills
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Nice to have

  • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
  • Knowledge in Desktop Support
  • Familiar with ITIL Concepts and Processes
  • Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
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