CrawlJobs Logo

Helpdesk Senior Representative - ITIL

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Bengaluru

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Senior Helpdesk Representative is responsible for advising on service delivery, managing ticket allocation, and providing technical guidance. Candidates should have a technical degree or Microsoft certifications, with strong problem-solving and communication skills. The role involves monitoring dashboards, conducting quality analysis, and acting as a coach for junior staff. Fluency in English is required, and flexibility for shifts may be necessary.

Job Responsibility:

  • Live dashboard monitoring, reporting & workflow allocation
  • Quality analysis on agreed aspects
  • Trending and in-depth analysis on service delivery components
  • Management Information Presentations
  • Acts as coach & an escalation point for less experienced colleagues
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Good reporting abilities
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
What we offer:
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms

Additional Information:

Job Posted:
March 22, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Helpdesk Senior Representative - ITIL

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Helpdesk Senior Representative at Grade-3 position in Service Desk
  • Must be a Graduate
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • 1-2 years of industry experience
  • 12 months in the current grade is a mandate
Job Responsibility
Job Responsibility
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Act as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing technical...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally University education, preferably technical degree or Microsoft certifications
  • Excellent communication and customer service skills
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Answers the customers' contacts via agreed channels and record reported issues
  • Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
  • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Acts as coach & an escalation point for less experienced colleagues
  • Manages customer interactions & records reported issues in the ITSM
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms
  • Fulltime
Read More
Arrow Right
New

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Office (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Good communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform
Read More
Arrow Right
New

Buyer Planner

KARL STORZ is seeking a detail‑driven, proactive Buyer Planner to manage Finishe...
Location
Location
United States , Auburn
Salary
Salary:
63400.00 - 82400.00 USD / Year
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of relevant experience
  • Strong systems and computer skills
  • Excellent communication, organization, and analytical abilities
  • Ability to manage multiple priorities with accuracy and focus
  • Solid math and problem‑solving skills
  • Self‑motivated, results‑oriented mindset
  • Available for up to 10% travel
Job Responsibility
Job Responsibility
  • Build and maintain demand and supply plans in partnership with Demand Planning, Marketing, and Product Management
  • Create and manage purchase orders, ensuring accurate pricing, terms, and delivery commitments
  • Monitor supplier performance, expedite or delay orders as needed, and resolve delivery or receiving issues
  • Collaborate with Transportation, Warehouse, Quality, Customer Service, and Accounts Payable to resolve discrepancies and keep product flowing
  • Support lifecycle management, product availability communication, and continuous improvement initiatives
  • Uphold FDA 21CFR820 requirements and contribute to our Quality Management System
What we offer
What we offer
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition pre-imbursement up to $5,250 per year
  • Fitness reimbursement of up to $200 annually
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Prairie Village
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 31, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  • Parttime
Read More
Arrow Right
New

Senior Engineering Manager - Experience Foundations

We're seeking a hands-on Full stack Senior Engineering Manager to join our Exper...
Location
Location
Salary
Salary:
271600.00 - 319100.00 CAD / Year
confluent.io Logo
Confluent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of software engineering experience with 4+ years in engineering management
  • Strong hands-on technical background with ability to dive deep into complex systems
  • Deep frontend engineering expertise: Strong understanding of modern web development (React, TypeScript, component design systems)
  • Proven ability to distill complex technical domains into clear patterns and best practices
  • Experience creating reusable patterns/frameworks adopted across multiple teams or products
  • Track record of elevating team capabilities through mentorship and knowledge sharing
  • Demonstrated success partnering with Product and Design to drive execution
  • Experience managing or collaborating closely with other engineering managers
  • Strong communication skills and ability to influence across organizational boundaries
  • Experience managing multiple product areas or technical domains simultaneously
Job Responsibility
Job Responsibility
  • Establish clear, reusable patterns and best practices for UI engineers developing security and networking code
  • Elevate the impact of all UI engineers across multiple product teams (Governance, Flink, Kafka, Connect, Tableflow)
  • Take a depth-first, hands-on approach to understanding systems and unblocking teams
  • Go deep in domain areas—understand the technical intricacies of networking protocols, security models, and billing systems to make sound architectural decisions
  • Drive the evolution of Experience Foundations infrastructure from UI-only to supporting the entire Experience organization, partner with the existing Engineering Manager to shape and execute the foundations roadmap
  • Own PM and Design partnerships for Security, Networking, and Billing domains
  • Ensure smooth execution and delivery of product initiatives across these verticals
  • Bridge technical and product perspectives to drive aligned outcomes
  • Translate domain complexity into clear execution plans
  • Challenge product specs when necessary to ensure technical feasibility
What we offer
What we offer
  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away
  • The Best Teammates
  • Experience Ambassadors
  • Open and Honest Culture
  • Well-Being and Growth
  • Offers Equity
  • Fulltime
Read More
Arrow Right
New

Cook

Boston Pizza Cooks are the engine of the entire restaurant! They are responsible...
Location
Location
Canada , Edmonton
Salary
Salary:
Not provided
bostonpizza.com Logo
Boston Pizza
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Collaborative
  • Team Player
  • Multi Tasker
  • Self-Starter
  • Detail Oriented
  • Efficient
Job Responsibility
Job Responsibility
  • Creating delicious menu items perfectly every time for every guest
  • Ensuring Guests have an excellent Boston Pizza experience from start to finish
  • Championing a fun and safe work environment
  • Contributing to a thriving workplace culture
  • Committed to championing the 'Heart of Hospitality', Boston Pizza's Brand Standards and Food Safety
  • Dedicated to providing Perfect Food Every Time to our Guests
  • Maintains composure and thrives in a fast pace environment
  • Works with a sense of purpose and always prioritize Guest’s orders
What we offer
What we offer
  • Flex scheduling, days or nights
  • A discount on Canada's best gourmet pizza
  • A company entrenched in community service with opportunities to give back
  • Staff parties, pizza recipe contests etc
  • Work as part of an amazing team
  • BPI Scholarship Awards
  • Flexible scheduling that fits your lifestyle and contributes to your life-work balance
  • Exciting opportunities for career growth within the restaurant or at Boston Pizza head office
  • Build relationships and give back to your local community
  • Boston Pizza Scholarship Program
Read More
Arrow Right
New

Onsite Endoscopic Specialist

At KARL STORZ, we are driven by a mission to enhance global health through innov...
Location
Location
United States , Ann Arbor
Salary
Salary:
20.19 - 29.88 USD / Hour
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of high school diploma or equivalent
  • Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
  • Excellent written and spoken English language business communication skills
  • Demonstrated success working in a collaborative, service-oriented team environment
  • Effective communicator, collaborative, and effective time management
  • Possess exceptional organizational skills and the ability to multi-task
  • MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting
  • Role requires the completion of a drug screening for safety-sensitive positions
  • Must be able to lift/push/pull up to 25lbs
Job Responsibility
Job Responsibility
  • Face-to-face customer support, including OR, SPD and Biomed
  • Video tower/system set-up and support
  • Inspection, repair, troubleshooting and replacement of KARL STORZ devices
  • Monitoring, reporting, and facilitating repair/ exchange transactions
  • Transporting, cleaning/sterilization and packaging of instruments after use
  • Trouble shoot video and instrument issues in the O.R.
  • Instrument/equipment repair management
What we offer
What we offer
  • Relocation Support
  • Professional Growth & Development
  • Financial support to obtain industry certifications (e.g., CST, CRCST)
  • Reimbursed for certification exam fees and study materials
  • Ongoing training and educational opportunities
  • Collaborative & Dynamic Work Environment
  • Access to Cutting-Edge Medical Technologies
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • Fulltime
Read More
Arrow Right