Helpdesk Senior Associate Job at NTT DATA (Guadalajara)

New

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Information Technology Manager

As our Information Technology Manager, you’ll be at the heart of our operations,...

Location

United States , Portland

Salary:

Not provided

SMRT inc.

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
or equivalent technical coursework
Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles
Ability to travel to all offices (Andover, MA, Bangor, ME, Portland, ME, Schenectady, NY) as required.

Job Responsibility

Guide IT support and operations across multiple locations, contributing to technically complex, high-performance environments
Mentor our IT support specialist
Oversee daily IT support operations, ensuring timely resolution of incidents and requests
Establish and enforce IT support policies, procedures, and standards
Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities
Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps
Ensure reliability and performance of desktop, server, and network environments
Oversee lifecycle management of hardware and software assets
Serve as an escalation point for critical incidents and coordinate cross-functional response efforts
Manage relationships with external vendors and service providers

What we offer

Flexible work environment
6 weeks of paid time off (vacation, sick, holiday, community service)
Healthcare, dental, vision and life insurance
401(k) with automatic company contribution
Education and training assistance

Fulltime

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

Senior Information Systems Specialist

We have an opening for a Senior Information Systems Specialist with an Active Se...

Location

United States , Scottsdale

Salary:

45.00 - 54.00 USD / Hour

GeoLogics

Expiration Date

Until further notice

Requirements

Active Secret Clearance
Bachelor's degree in a specialized area, or equivalent, is required plus a minimum of 2 years of relevant experience
or Master's degree
Red Hat Enterprise Linux, VM management, containerized services, tiered helpdesk experience
Hands-on experience with UNIX/LINUX
Clear understanding of routing protocols, TCP/IP protocols, security requirements and network communications

Job Responsibility

Oversee Red Hat LINUX, UNIX, or Windows OS command line administration along with Trusted Network Environment (TNE) Pitbull command level administration
Manage command line troubleshooting of OS and associated hardware/software
Focus on System Networking, which will include providing day-to-day communication/network security operation and maintenance of multiple secure network infrastructures
Troubleshoot network architectures consisting of multilevel access and multilevel security platforms supporting both CONUS and OCONUS sites
Configure, install, and troubleshoot Cisco routers, switches, VOIP systems, video teleconferencing, and various other network and telecommunication components
Troubleshoot and/or install 10/100/1000 Base T and fiber optic wiring as needed in support of network systems

What we offer

limited benefits

Fulltime

New

Pharmacy Technician I

Full-Time, Nights. 3rd shift, 9pm to 7:30am, 7 days on/7 days off, 70 hrs. bi-we...

Location

United States , Winston Salem

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent required
North Carolina Board of Pharmacy registration required within 30 days of employment
PTCB/NHA technician certification (CPhT) within 180 days of employment or actively enrolled in an ACPE accredited Pharmacy School

Job Responsibility

Develops competence in dispensing and delivery of medications
Develops competence in preparing non-sterile products following USP, state, and federal recommendations
Develops competence in entering medication orders in the computer system and/or processing medication requests via the computer system
Develops competence in managing phone calls from customers and team members
Develops competence in pharmacy procedures and documentation as required
Complies with legal, regulatory, accreditation standards

What we offer

$6,000 sign-on bonus eligible
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Pharmacy Technician I

Works as a member of the Central Pharmacy Team under the direction of a pharmaci...

Location

United States , High Point

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent required
North Carolina Board of Pharmacy registration required within 30 days of employment
PTCB/NHA technician certification (CPhT) within 180 days of employment or actively enrolled in an ACPE accredited Pharmacy School

Job Responsibility

Works as a member of the Central Pharmacy Team under the direction of a pharmacist and in coordination with the other technicians
Activities include Intravenous admixture preparation both small and large volume parenteral admixtures, Total Parenteral Nutrition (TPN) solutions using proper aseptic technique and Inventory
Delivers medications as needed
Attends periodic area meetings
Helps pharmacists prepare and process medication orders to make sure patients and departments get the right medications on time and are charged correctly
Works well with others and organizes daily tasks for maximum efficiency
Helps keep medicine stock in good condition so that quality drugs and supplies are always available
Offers pharmacy services in patient care areas
Takes part in team efforts to improve quality and supports the Pharmacy Department's commitment to Total Quality principles
Keeps knowledge and skills up to date and helps educate others

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

New

Pharmacy Technician I

Location

United States , Charlotte

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

January 30, 2026

Requirements

Licensure (IL only): State of Wisconsin (registration): Pharmacy Technician or Pharmacy Technician Student
Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least one time within the first year of employment
Patient facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board
High School Graduate
Good mathematics skills
Attention to details
Good communication (written and verbal) and interpersonal skills
Basic computer skills
Operates all equipment necessary to perform the job
Frequent fine motor motion of hands and wrists to operate keyboard and manipulate syringes

Job Responsibility

Develops competence in dispensing and delivery of medications
Develops competence in preparing non-sterile products following USP, state, and federal recommendations
Develops competence in entering medication orders in the computer system and/or processing medication requests via the computer system
Develops competence in managing phone calls from customers and team members
Develops competence in pharmacy procedures and documentation
Complies with legal, regulatory, accreditation standards

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

!

Helpdesk Senior Associate

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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Job Responsibility:

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