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The Helpdesk Senior Associate - Technical Support role involves providing L2 technical guidance and support to clients through various communication channels. Candidates should possess strong troubleshooting skills in MS Windows, PC Hardware, and other applications. A graduate degree is required, preferably in a technical field, along with excellent customer handling and communication skills. The position requires working in a rotational shift environment. Join NTT DATA, a leader in technology services, and contribute to innovative solutions while advancing your career.
Job Responsibility:
Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Requirements:
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window