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Helpdesk Senior Associate - Mac Support

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Senior Associate - Mac Support role at NTT DATA involves providing L2 technical guidance for Apple devices, ensuring effective problem resolution through various communication channels. Candidates should have a minimum of 1 year of international calling experience and possess strong troubleshooting skills in macOS and Apple hardware. A graduate degree in a technical field is required, with a preference for B. Tech/B. E. Familiarity with ITIL best practices and MDM solutions is advantageous. The position requires excellent customer handling and communication skills, with a focus on delivering exceptional support in a dynamic environment.

Job Responsibility:

  • Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
  • Understanding on how MDM solutions (Jamf/Intune) work.

Requirements:

  • Must be a Graduate. B. Tech/B. E or any other technical degree preferred
  • Good communication skills with a minimum of 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • It should be comfortable to work in rotational shift with 24x7 support window
  • Familiarity with latest macOS
  • Experience in handling Apple workstations (MacBook, iMac etc.)
  • Experience in supporting Apple device (MacBook, iMac).

Nice to have:

  • Apple Device Support Certification
  • Familiarity with Jamf Pro

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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