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Helpdesk Senior Associate-ITSM

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Helpdesk Senior Associate - ITSM is a pivotal role that involves providing technical support to users experiencing issues with hardware, software, and networks. The ideal candidate should possess strong troubleshooting skills and be able to communicate effectively with customers. A technical degree or relevant Microsoft certifications are preferred. This position requires flexibility to work shifts and offers a competitive salary.

Job Responsibility:

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • University education, preferably technical degree or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required

Nice to have:

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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