This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Helpdesk Senior Associate - ITSM is a pivotal role that involves providing technical support to users experiencing issues with hardware, software, and networks. The ideal candidate should possess strong troubleshooting skills and be able to communicate effectively with customers. A technical degree or relevant Microsoft certifications are preferred. This position requires flexibility to work shifts and offers a competitive salary.
Job Responsibility:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Requirements:
University education, preferably technical degree or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Nice to have:
Experience of providing Hybrid (Office and Remote) IT support is an advantage