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Helpdesk Senior Associate-ITSM

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures

Requirements:

  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • 2-3 years of industry experience. 12 months in the current grade is a

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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