Helpdesk Senior Associate - ITSM Job at NTT DATA (Bangalore)

Helpdesk Senior Associate-ITSM

The Helpdesk Senior Associate - ITSM role involves providing technical support t...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Helpdesk Senior Associate - ITSM

We are currently seeking a Helpdesk senior associate -ITSM to join our team in B...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Awareness of Microsoft Operating Systems local and Hybrid administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary
Benefits

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role involves providing technical support t...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Willing to work from office 5 days in a week
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work in rotational shifts (24/7)

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL is responsible for providing technical supp...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Experience working on Microsoft Operating Systems local & Office (Office and Remote) administration and Microsoft Office family applications is a plus
Experience of providing Office (Office and Remote) IT support
Excellent communication and customer service skills

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Company culture focused on the employee wellbeing
Opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing technical...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree or Microsoft certifications
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform

Helpdesk Senior Associate - ITSM

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 05, 2026

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