Helpdesk Senior Associate - ITIL Job at NTT DATA (Bengaluru)

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L2 technical support and g...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate
B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role at NTT DATA involves providing excepti...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience
Strong problem-solving skills
Experience in helpdesk support

Job Responsibility

Providing exceptional support to clients using ITIL frameworks
Managing incidents
User training
Collaborating with teams to enhance service delivery

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

New

Head of People

We’re looking for a passionate Head of People to build and lead the future of ou...

Location

United States , New York

Salary:

250000.00 - 400000.00 USD / Year

Angle Health

Expiration Date

Until further notice

Requirements

Proven experience in senior HR leadership roles within founder-led organizations with a culture of performance
high-growth technology companies and boutique investment banking or private equity firms preferred
Successfully designed, implemented, and scaled core People functions, including talent, performance management, learning & development, compensation & benefits, total rewards, employee relations, and HR compliance
Willingness and ability to be hands-on with HRIS, ATS, analytics, and other tools to run data-informed People operations
Strong communication and influence
able to partner with leaders across all levels
The ability to thrive in ambiguity and a passion for building programs, processes, and systems from the ground up
A thoughtful and people-first mentality: high emotional intelligence, empathy, and a focus on continuous improvement
This is an in-person role based in New York City.

Job Responsibility

Design and execute people strategies that align with Angle Health’s mission, values, and growth plans
Lead talent acquisition strategy to attract, hire, and onboard exceptional talent across technical, product, and operational roles
Cultivate a collaborative, trusting, and engaging work environment that supports employee well-being, drives higher employee engagement, talent development & performance
Implement scaling HR processes, compensation and benefits programs, performance management systems, compliance, and onboarding processes
Partner with executive leadership to shape company policies, culture, and strategic HR initiatives, working directly with the co-founders, CEO, President, and executive team on all people matters, both strategic and tactical
Lead culture and engagement, creating programs and rituals that strengthen belonging, recognition, and feedback across our team
Build and lead a small high impact, high-performing People team that can support fast-paced growth
Lead programs across the employee lifecycle: onboarding, performance management, feedback, engagement, and leadership development
Manage vendors and programs for benefits, compensation, and total rewards
Handle complex employee relations and compliance matters.

What we offer

Competitive compensation, including stock options
100% company-paid health, vision, and dental insurance for you and your family
Supplemental Life, AD&D, and Short-Term Disability coverage options
Discretionary time off
Opportunity for rapid career progression and financial upside through equity in the company
3 months of paid parental leave, plus a flexible return-to-work policy (after 12 months of employment)
Equinox membership, Monthly MetroCard, and Annual Citi Bike coverage for NYC office employees
401(k) retirement savings plan
Company-provided lunch and dinner for in-office employees

Fulltime

New

Quant & Trading Support

We are looking for a Quant & Trading Support teammate who operates at the same s...

Location

Slovakia , Bratislava

Salary:

Not provided

Wincent

Expiration Date

Until further notice

Requirements

Strong quantitative background
Baseline coding ability (Python preferred) to analyze data, write queries, and build tooling
Experience or strong interest in trading systems, market data, or production environments
Ability to work independently and take full ownership of your domain
Based in Bratislava as this is a trust-heavy, in-person role

Job Responsibility

Take ownership of production trading operations and day-to-day health of live strategies
Monitor trading performance, PnL, risk metrics, and execution behavior across venues
Investigate anomalies and deviations, communicating your findings clearly to Traders and Quants
Build, maintain, and improve dashboards and monitoring tools
Maintain oversight of exchange changes (APIs, rules, fees, behavior) and coordinate communication with exchanges
Act as a first line of defense when things behave unexpectedly
Ensure research, production, and reality stay aligned through careful validation and follow-up
Document issues, resolutions, and learnings for future robustness

Fulltime

New

Product Manager

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks...

Location

United States , New York City

Salary:

175000.00 - 250000.00 USD / Year

Adaptive Security

Expiration Date

Until further notice

Requirements

4+ years of product management experience, ideally in a high growth B2B SaaS startup
Strong sense of initiative, thoughtful synthesis of feedback, and swift adaptability when faced with ambiguity
Strong problem-solving skills and the humility to learn from mistakes and collaborate with a team
Excellent written and verbal communication skills
Demonstrated ability to lead cross-functional teams and deliver exceptional products
Strong technical acumen with an ability to engage in deep discussions with engineers and understand trade-offs

Job Responsibility

Define and drive the product roadmap in collaboration with leadership, GTM, engineering, and design teams
Gather and synthesize feedback from customers, sales, and customer success to identify product opportunities and improvements
Translate product strategy into detailed requirements and user stories in collaboration with design and engineering
Collaborate with marketing and sales to support go-to-market strategies and product positioning
Monitor key product metrics and use data to drive decisions
Stay ahead of cybersecurity and generative AI trends to ensure our products are leading the market

What we offer

Offers Equity
Competitive compensation and a fantastic office atmosphere
Premium healthcare and wellness benefits
An opportunity to work on a challenging product that will impact millions of people
A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career
A supportive, inclusive environment where every team member's contribution is valued

Fulltime

Helpdesk Senior Associate - ITIL

NTT DATA

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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