Helpdesk Senior Associate - ITIL Job at NTT DATA (Bengaluru)

New

Helpdesk Senior Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role at NTT DATA involves providing excepti...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience
Strong problem-solving skills
Experience in helpdesk support

Job Responsibility

Providing exceptional support to clients using ITIL frameworks
Managing incidents
User training
Collaborating with teams to enhance service delivery

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

New

Senior Software Engineer, Enterprise Platform

Join our Enterprise Platform team and build the infrastructure foundations that ...

Location

United States , Foster City

Salary:

130000.00 - 290000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

4+ years of experience in Infrastructure Engineering, Platform Engineering, or similar roles
Strong programming skills in Go, Typescript or Python
Experience with Kubernetes and cloud-native technologies in production environments
Solid understanding of cloud networking: VPCs, peering, private connectivity, load balancers, DNS
Experience with infrastructure as code (Terraform) and configuration management
Familiarity with authentication and authorization systems: OAuth/OIDC, RBAC/ABAC models, policy enforcement
Familiarity with security and encryption fundamentals: TLS, encryption at rest, key management concepts
Strong debugging skills with an ability to trace issues across distributed systems
Excellent written communication
you can explain technical tradeoffs clearly to both engineers and non-technical stakeholders

Job Responsibility

Build enterprise deployment infrastructure: Design and implement single-tenant and dedicated deployment options
Implement private networking capabilities: Build VPC peering, private connectivity, and static IP configurations
Design authorization services: Build the authorization infrastructure that enforces custom enterprise policies
Ship data protection features: Implement bring-your-own-key (BYOK) encryption, customer-managed keys, and data residency controls
Develop infrastructure automation: Write Terraform modules and automation that enable reliable, repeatable enterprise deployments
Debug and harden systems: Dive deep into complex infrastructure problems spanning networking, authorization, Kubernetes, and cloud services
Partner with go-to-market teams: Collaborate with Sales and Customer Success to understand enterprise infrastructure requirements
Contribute to technical strategy: Help define SLAs/SLOs for enterprise infrastructure reliability
participate in build-vs-buy decisions

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

New

Sales Manager

This role blends sales and account management responsibilities to ensure that ou...

Location

Senegal , Dakar

Salary:

Not provided

Capi Money

Expiration Date

Until further notice

Requirements

Minimum of 5 years in customer success, account management, or sales roles within high-performing environments, ideally in fintech, banking, international payments, or financial services
Proven track record in managing and growing B2B relationships in emerging markets
Strong communication and interpersonal skills
fluent in English, French and local languages
Results-driven, highly organized, and capable of working independently in a fast-paced, dynamic environment
Excellent problem-solving abilities with a strong customer-centric mindset
Proficiency with CRM tools and data analysis to monitor and enhance customer performance
Passion for Capi Money’s mission to make global finance accessible and fair
Previous experience working in or with emerging markets
A “no task is too small” attitude and a willingness to go the extra mile to ensure customer success

Job Responsibility

Acquire new corporate customers locally using existing and new acquisition channels
Identify potential challenges and customer needs, converting leads into active, long-term customers
Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead
Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform
Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption
Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling
Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service
Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements
Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials
Serve as the voice of the customer, advocating for their needs and issues related to our products

What we offer

competitive salary, share options, and benefits

Fulltime

New

Helpdesk Associate

The Helpdesk Associate role at NTT DATA Services involves providing essential L1...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
Advanced English (excellent pronunciation and fluency)
Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Savings Fund- 13% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics

Fulltime

Helpdesk Senior Associate - ITIL

NTT DATA

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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