CrawlJobs Logo

Helpdesk Senior Associate - ITIL

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Bengaluru

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Helpdesk Senior Associate - ITIL is responsible for providing technical support to users, troubleshooting hardware and software issues, and ensuring customer satisfaction. Candidates should have experience with Microsoft Operating Systems and Office applications, along with strong communication skills. A university education in a technical field is preferred, and flexibility to work shifts is required.

Job Responsibility:

  • Answers the customers' contacts via agreed channels and record reported issues
  • Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
  • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Acts as coach & an escalation point for less experienced colleagues
  • Manages customer interactions & records reported issues in the ITSM
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Office (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
  • Experience working on Microsoft Operating Systems local & Office (Office and Remote) administration and Microsoft Office family applications is a plus
  • Experience of providing Office (Office and Remote) IT support
  • Excellent communication and customer service skills

Nice to have:

  • Experience of providing Office (Office and Remote) IT support
  • Experience working on Microsoft Operating Systems local & Office (Office and Remote) administration and Microsoft Office family applications
What we offer:
  • Comprehensive, locally competitive benefits package
  • Company culture focused on the employee wellbeing
  • Opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Helpdesk Senior Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable working in rotational shift with 24x7 support window
Job Responsibility
Job Responsibility
  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL will provide L1 technical guidance and supp...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Helpdesk Sr. Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 3 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
Job Responsibility
Job Responsibility
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Helpdesk Senior Representative at Grade-3 position in Service Desk
  • Must be a Graduate
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • 1-2 years of industry experience
  • 12 months in the current grade is a mandate
Job Responsibility
Job Responsibility
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Act as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role involves providing technical support t...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Willing to work from office 5 days in a week
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work in rotational shifts (24/7)
Job Responsibility
Job Responsibility
  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
  • Fulltime
Read More
Arrow Right

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...
Location
Location
India , Coimbatore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate degree
  • Minimum 6 months+ experience in a technical support role
  • Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
  • Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill
Job Responsibility
Job Responsibility
  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
  • Activities include recognition, research, isolation, resolution, and follow-up steps
  • Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Read More
Arrow Right

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
  • Working Knowledge of Operating Systems such as Windows 7 & 10
  • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
  • Working knowledge of MS Office suite & Skype for business
  • Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management
Job Responsibility
Job Responsibility
  • RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
  • Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
  • Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
  • Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
  • Update the ITSM Tool fields upon successful resolution of the Incident
  • Utilize Provider’s remote tool to enable remote takeover sessions
  • Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
  • Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
  • Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
  • Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven
Read More
Arrow Right

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role involves providing L1 technical guidan...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate degree (B.Tech/B.E or any other technical degree preferred)
  • Good communication skills with minimum 3 year of international calling experience
  • Good comprehension & writing skills
  • Excellent customer handling skills
  • Comfortable to work in rotational shift with 24x7 support window
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
Job Responsibility
Job Responsibility
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Act as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right
New

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Excellent customer handling skills
  • Comfortable working in rotational shift with 24x7 support window
Job Responsibility
Job Responsibility
  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
  • Fulltime
Read More
Arrow Right