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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Senior Associate -ITSM

India, Noida · Job Posted June 15, 2026
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Job Description

Join our team as a Senior Helpdesk Associate and provide expert IT service desk support across a global organization. Leverage your troubleshooting skills, customer service expertise, and knowledge of Windows, macOS, and Google Suite to resolve issues and drive process improvements. Grow your career in a dynamic, collaborative environment with NTT DATA.

Job Responsibility

  • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
  • Record, Update, and Escalate Support issues to the next level promptly
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration, and maintenance
  • Engage in discovering new IT business tools to support our business users and our internal IT Team
  • Seek, Suggest, Evaluate, and implement process and technology improvements
  • Willing to learn grow in other IT Business areas

Requirements

  • Excellent English written and verbal communication skills
  • Exceptional customer service skills
  • Great Team player
  • 24/7 rotational shifts and week offs and Work from Office mandatory
  • Excellent communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug-finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
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