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Helpdesk Part-Time Associate

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NTT DATA

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Location:
Mexico , Guadalajara

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Helpdesk Associate role involves providing Level 1 technical support for hardware and software issues, particularly with MS Office applications. Candidates should have at least 6 months of customer service experience and advanced English proficiency. This part-time position requires 22.5 hours of work per week, primarily during morning shifts. Responsibilities include answering support calls, documenting incidents, and applying diagnostic techniques to resolve issues.

Job Responsibility:

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements:

  • Availability to work 22.5 hours per week
  • Interest in working morning shift
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
What we offer:
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Parttime
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