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Helpdesk Part-Time Associate

Mexico, Guadalajara · Job Posted March 19, 2026
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Job Description

The Help Desk Representative role at NTT DATA Services involves providing Level 1 technical support for hardware and software issues, particularly with MS Office applications. Candidates should have at least 6 months of customer service experience and advanced English proficiency. The position requires a commitment of 22.5 hours per week, primarily during morning shifts. Competitive salary and benefits are offered.

Job Responsibility

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements

  • Availability to work 22.5 hours per week
  • Interest in working morning shift
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service

What we offer

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

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