Helpdesk Manager

We are seeking an experienced Helpdesk Manager to lead and develop a growing facilities management helpdesk function. This role is pivotal in ensuring responsive, compliant and high-quality service delivery to customers nationwide. As a senior member of the management team, you will provide structure, direction and leadership to a developing helpdesk team, embedding strong processes, performance standards and a culture of accountability. You will oversee a 24-hour operation, ensuring consistent service delivery and positive client experience at every touchpoint.