Helpdesk Level 1

As a Help Desk Agent – Level 1 you will provide 1st level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access. Your goal is to ensure that our therapists can help people of all ages achieve greater independence and wellbeing. We believe in a world where all children reach their potential and find their place in a community that respects and values diversity. Behind every successful therapy session is a reliable tech environment—and that’s where you come in providing timely and effective support, minimizing disruptions. As you gain experience in a national enterprise, there will be opportunities to grow into other roles within a national enterprise IT team.