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Kodiak Robotics Logo Kodiak Robotics · IT - Administration

Helpdesk Lead

United States, Mountain View Employment contract 140000.00 - 190000.00 USD / Year · Job Posted May 31, 2026
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Job Description

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense. Kodiak AI is looking for an experienced and proactive IT Helpdesk Lead to scale out our IT support function. In this role, you will be the primary owner of the employee technology experience. You will start as a hands-on 'department of one,' establishing core processes and tools, with the explicit goal of hiring, training, and managing a team of 2-3 IT Analysts as we scale.

Job Responsibility

  • Build and Manage the Helpdesk Function
  • Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements (SLAs), and escalation paths
  • Tool Implementation: Configure and manage the ticketing system (e.g., Jira) and asset management tools (Snipe-IT) to ensure data-driven decision-making
  • Team Growth: Define the roadmap for the IT support team
  • Assist in hiring and mentor future analysts
  • Manage Identity and Access Management (IAM) for internal tools
  • Serve as the primary point of contact for technical issues, troubleshooting hardware (Mac/Windows PC/Linux PC), software, and network connectivity problems
  • Provide end user guidance to Ubuntu Linux
  • Management of 35+ Zoom conference rooms across multiple locations
  • Collaboration and support of Events Team with audio/visual equipment and events
  • Manage Employee Lifecycle Management (Onboarding and Offboarding)
  • Build a robust internal knowledge base (FAQs, wikis)
  • Work with Engineering/DevOps to implement self-service tools

Requirements

  • 5+ years in IT support, with at least 2-3 years in a Lead, Senior, or Supervisory role
  • Deep expertise in administering SaaS environments (Google Workspace, Linux, Slack, Zoom, Okta, etc.)
  • Strong knowledge of MDM solutions (Jamf, Kandji, or Intune) for automated device provisioning
  • Familiarity with CrowdStrike is a strong plus
  • Familiarity with Jira/Atlassian suites is a strong plus
  • Familiarity with building out studio setups and running audio and visual equipment a strong plus
  • Proven ability to mentor junior staff and manage vendor relationships
  • Empathy
  • Communication skills to translate technical jargon into clear language for non-technical stakeholders

Nice to have

  • Familiarity with CrowdStrike
  • Familiarity with Jira/Atlassian suites
  • Familiarity with building out studio setups and running audio and visual equipment

What we offer

  • Competitive compensation package including equity and annual bonuses
  • Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and MetLife (including a medical plan with infertility benefits)
  • MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
  • Flexible PTO, 10 paid holidays, and generous parental leave policies
  • Office centrally located in Mountain View, CA
  • Dog-friendly office
  • Free catered lunch
  • Fully stocked kitchen
  • Free EV charging
  • Long Term Disability, Short Term Disability, Life Insurance
  • Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation)
  • Fidelity 401(k)
  • Commuter, FSA, Dependent Care FSA, HSA
  • Various incentive programs (referral bonuses, patent bonuses, etc.)
Kodiak Robotics - All Job Offers

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