Helpdesk executive Job at Randstad (Mumbai)

Helpdesk Executive

Centralizing all logs and requests. Performing other ad hoc tasks.

Location

India , Hyderabad

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Degree holder
3 to 5 years' experience in facilities management or relevant field
Solid background in helpdesk operations
Strong working knowledge of occupational safety
Proven track record in rolling out improvement initiatives
Analytical acumen to synthesize complex data sets and anticipate emerging operational challenges
Customer-centric focus
Superior organizational skills
Excellent communication skills
Flexibility in working with a team

Job Responsibility

Provide superior call logging services—receiving and logging complaints containing complete details of the requests
Tag each request with unique identity numbers/categories to determine the nature of issues and dispatch them to the appropriate department
Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time
Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
Prepare daily and weekly reports on call status
Prepare monthly reports on recurring calls
Assist building engineers in conducting analyses
Contribute to the monthly management report for clients
Work closely with admin personnel in processing invoices
Work side-by-side with engineering, facilities, transport and other related departments in handling contractors and developing operational procedures

What we offer

Total Rewards Program
Competitive pay and benefits package
Entrepreneurial and inclusive work environment
Opportunity to realise full potential

Fulltime

Service & Commissioning Engineer

The role will be part of a team that have rostered a 365/24/7 support regime and...

Location

United Kingdom

Salary:

34000.00 - 37000.00 GBP / Year

Zenovo

Expiration Date

Until further notice

Requirements

Electrical/Technical Engineering qualification, HNC or HND
Knowledge of control solutions and systems integration
Knowledge of PLC technologies (Mitsubishi, Siemens, Rockwell, etc)
Knowledge of SCADA applications
Flexible to travel across the UK
Possess a full clean driving licence
Undertake IPAF and PASMA Training
Ability to Code in “C, Assembler, Visual Basic, Scripting Macros”
Ability to Configure “Silworx, GX Works and Iconics”
Ability to configure Iconics, Iconics HMI Screens and GOT HMI

Job Responsibility

Undertaking all aspects of work associated with SCADA / BMS / SISS / Mobile Solutions
Technical Support to Telephone Helpdesk
Execution of Planned Maintenance Activities
To communicate effectively with customers and internal engineering teams
Provide support when required to the sales team for the preparation of contract quotations
Engagement with client at Service Contract Review Meetings
Support in the Preparation of system designs
Engineering of systems, factory testing and site commissioning works
Excellent Stakeholder collaboration skills, customer focused and good communication skills enabling excellent relationship building

What we offer

Car
UK and global travel (Fully expensed)

Fulltime

IT Support Specialist

We are seeking a skilled and customer focused IT support specialist to join our ...

Location

India , Chennai

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

3-5 years of hands on IT Helpdesk & Desktop Support experience required
Ability to support Executives and their Executive Admins
Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
Excellent customer service skills
High energy and ability to work independently in a very fast growth environment
Experience supporting a large heterogeneous SaaS environments including Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
Extensive knowledge and hands-on experience with Mac and Windows systems, as well ask desktop/laptop and mobile device management solutions
Ability to effectively and efficiently troubleshoot hardware and software issues
Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
Ability to communicate effectively, verbally and in writing with all levels of an organization

Job Responsibility

Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
Research technical solutions in department specific applications
Diagnose, troubleshoot and resolve laptop, account and mobile issues
Follow up with end users, provide feedback, and see problems through to resolution
Support multiple locations and must be versed in providing remote support
Adhere to service level agreements and targets
Document procedures and develop end user instructions
Provide in-office and walk-up help desk support for local staff
Comfortable with supporting Zoom rooms and equipment

What we offer

Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
Medical insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing

Fulltime

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

Executive Administrative Assistant

The Executive Assistant will provide comprehensive administrative support to up ...

Location

United States , New York

Salary:

31.49 - 49.28 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Minimum of five (5) years’ experience in a similar administrative support role within a fast-paced environment
Proven experience in supporting senior executives with exceptional organizational, administrative, and people skills
Expertise in complex calendar management and meeting coordination for both internal and external parties
Proven ability to arrange domestic and international travel
High level of integrity and discretion managing confidential and sensitive information
Self‑starter ability to work independently with strong written and verbal communication, exceptional attention to detail with the ability to prioritize effectively
Positive, proactive, and solutions-oriented attitude
dependable and able to anticipate and meet organizational needs
Experience in computer skills required, including proficiency with Microsoft Office including PowerPoint, Excel, Word, and Outlook
Knowledge of My Info, Concur Expense & Travel, Ariba Buyer, SharePoint, Webex, Slack

Job Responsibility

Serve as a professional point of contact for assigned leaders, addressing inquiries with discretion, professionalism, and efficiency
Manage complex calendars across multiple time zones
maintain organizational charts and distribution lists
Coordinate all logistics for meetings, including room bookings, materials preparation, and catering arrangements
Prepare, review, and process expense reports in accordance with company T&E policies
Arrange comprehensive travel itineraries, including hotel reservations, transportation, meeting agendas, and relevant contacts
Process internal invoice requests, including Ariba and Amazon orders
Manage emails and correspondence promptly and efficiently
Collaborate with the IT helpdesk to troubleshoot and resolve technical issues
Partner closely with the Senior Executive Assistant and the MA team to ensure effective communication, coordination, and support of broader team processes

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Network Engineer

We are looking for an experienced Network Engineer to join our team on a long-te...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience with Cisco Routers, Palo Alto Firewalls, and Cisco ASA devices
Proficiency in working with Border Gateway Protocol (BGP) and Cisco Networking technologies
Proven track record in scaling and optimizing helpdesk functions
Strong background in network architecture and migration processes
Ability to work effectively in an advisory role and provide strategic insights
Senior-level expertise in network engineering within diverse organizational settings

Job Responsibility

Provide advanced oversight and management of network systems to ensure seamless operations
Collaborate on the design and implementation of network architecture, offering guidance on complex escalations
Develop and refine helpdesk systems, incorporating automation to enhance efficiency
Participate in occasional night migrations and ensure the successful execution of these activities
Operate autonomously, demonstrating strong problem-solving skills and minimal need for supervision

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Maintenance Engineer

As a maintenance engineer you will be responsible for undertaking both planned a...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Qualified to City & Guilds Level III or equivalent in Electrical discipline
Qualified to City & Guilds Level III or equivalent in Mechanical discipline
Completed 18th Edition I.E.E
Good knowledge and clear understanding of Electricity at Work safe working practises and Memorandum of Guidance on the Electricity at Work Regulations 1989

Job Responsibility

Undertaking both planned and reactive maintenance
Maintaining and keeping in good repair the clients mechanical & electrical systems along with all associated component parts
Maintaining a safe and healthy workplace
Complete CAFM system PPM’s and Reactive work orders via the mobile app in agreed timeframes
Logbook record keeping upon the clients electrical, mechanical water systems including health and safety are completed and up to date
Bring to the attention of the Account Manager any issues with completing Statutory Planned Maintenance where Statutory Planned Maintenance cannot be completed
Maintaining and servicing clients TMV’s across their estate
Reactive repairs to plant and equipment failure as and when required, fault finding on the clients mechanical and electrical systems
Bring to the attention of the Account Manager / Site FM of any potential hazards discovered whilst completing maintenance
Effective and courteous liaison with both the client and the end users

Fulltime

Program Coordinator, Guest Relation

This position serves as the first point of contact for visitors and employees, p...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

2-4 years of experience in receptionist, customer service, or hospitality-related roles, preferably in facility management or corporate environments
Strong interpersonal and communication skills with professional demeanor and attention to detail
Ability to multitask, prioritize, and manage time efficiently in fast-paced environment
Working knowledge of MS Office suite (Outlook, Excel, PowerPoint)
Passionate about providing high-quality customer experiences with proactive and adaptable approach
Team player with positive and collaborative mindset who can work with minimal supervision
Ability to handle complaints and service disruptions with customer-centric approach

Job Responsibility

Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance
Operate visitor management systems for registrations, badges, and access control while handling incoming calls and messages
Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
Collaborate with helpdesk teams to ensure timely resolution of service tickets and monitor facility usage for issue reporting
Support coordination and execution of internal events, meetings, and leadership visits with logistics assistance
Conduct basic facility inspections including front office equipment and safety supplies while assisting with emergency protocols
Maintain event trackers and ensure meeting room readiness before and after events with catering and tech support coordination

Fulltime

Helpdesk executive

Randstad

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 19, 2026

Expiration:
June 08, 2026

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Helpdesk executive

Randstad

Location:India , Mumbai

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 19, 2026

Expiration:June 08, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Helpdesk Executive

Service & Commissioning Engineer

IT Support Specialist

Remote Healthcare Incident Manager

Executive Administrative Assistant

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Program Coordinator, Guest Relation

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
April 19, 2026

Expiration:
June 08, 2026