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Helpdesk Executive

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JLL

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Location:
India , Hyderabad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Centralizing all logs and requests. Performing other ad hoc tasks.

Job Responsibility:

  • Provide superior call logging services—receiving and logging complaints containing complete details of the requests
  • Tag each request with unique identity numbers/categories to determine the nature of issues and dispatch them to the appropriate department
  • Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time
  • Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
  • Prepare daily and weekly reports on call status
  • Prepare monthly reports on recurring calls
  • Assist building engineers in conducting analyses
  • Contribute to the monthly management report for clients
  • Work closely with admin personnel in processing invoices
  • Work side-by-side with engineering, facilities, transport and other related departments in handling contractors and developing operational procedures
  • Ensure workplace safety
  • Actively participate in health and safety reviews and identify potential risks
  • Participate in emergency evacuation procedures as needed

Requirements:

  • Degree holder
  • 3 to 5 years' experience in facilities management or relevant field
  • Solid background in helpdesk operations
  • Strong working knowledge of occupational safety
  • Proven track record in rolling out improvement initiatives
  • Analytical acumen to synthesize complex data sets and anticipate emerging operational challenges
  • Customer-centric focus
  • Superior organizational skills
  • Excellent communication skills
  • Flexibility in working with a team
What we offer:
  • Total Rewards Program
  • Competitive pay and benefits package
  • Entrepreneurial and inclusive work environment
  • Opportunity to realise full potential

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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