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Global-e Logo Global-e · IT - Administration

Helpdesk Engineer

United Kingdom, London · Job Posted May 04, 2026
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Job Responsibility

  • Act as the primary point of contact for all Helpdesk support requests across our UK and EU offices
  • Manage daily IT operations including user onboarding, offboarding, and asset lifecycle management
  • Deliver first-line technical support via a ticketing system, email, Teams, and in person
  • Troubleshoot and resolve hardware, software, endpoint, and connectivity issues — including laptops, peripherals, printers, and AV equipment
  • Administer user accounts, including but not limited to access enablement, password resets, and permissions using Microsoft 365 and Azure AD (Entra ID)
  • Support and maintain conference room and meeting room technology (video conferencing, displays, Teams Rooms)
  • Coordinate with UK-based vendors and suppliers for hardware, repairs, and office IT infrastructure
  • Maintain accurate IT inventory and asset tracking for all London and EU office equipment
  • Collaborate with global IT, Security, and Infrastructure teams to escalate and resolve complex issues
  • Work in close daily collaboration with the central Helpdesk team in Israel, and US as the primary IT hub
  • Uphold IT processes, security policies, and SLA standards
  • Document IT procedures, known issues, and resolutions in the internal knowledge base
  • Provide occasional off-hours support during evenings as needed

Requirements

  • Minimum 3 years of experience in a Helpdesk or IT Support role within a medium to large organization
  • Proven track record supporting users in an on-site, fast-paced office environment
  • Strong knowledge of Windows 10/11 and macOS
  • basic Linux knowledge is an advantage
  • Hands-on experience with Microsoft 365, Azure AD / Entra ID, Microsoft Teams, and a ticketing system such as Jira or ServiceNow
  • Experience with endpoint management tools such as Microsoft Intune or Jamf (advantageous)
  • Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting)
  • Excellent communication and interpersonal skills — able to explain technical issues clearly to non-technical users
  • Strong service orientation with a calm and professional approach, especially under pressure
  • Ability to work independently and manage priorities in a busy office environment
  • Experience writing clear technical documentation and step-by-step guides

Nice to have

  • basic Linux knowledge
  • Experience with endpoint management tools such as Microsoft Intune or Jamf
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