Jobs Remote jobs Sign In

Coherent Solutions · IT - Administration

HelpDesk Engineer

Georgia, Batumi · Job Posted December 07, 2025

Job Link Share

Job Description

ISsoft Solutions is looking for a HelpDesk Engineer to join our team in Batumi on a part-time basis. This role is a great fit for a technical problem-solver, who enjoys fixing things and wants to grow with a team. There's a potential for this position to turn into a full-time role. While some tasks can be done remotely, you'll need to be ready to come to the office to resolve technical issues and hardware problems on-site.

Job Responsibility

PC administration: installation and reinstallation of Windows and applications
Network setup on computers, Wi-Fi configuration, Ethernet cabling, UTP cable crimping, RJ45 socket wiring
PC hardware maintenance (replacing power supply units, memory, HDD/SSD, CPU thermal paste, fans, etc.)
Diagnosing software and hardware issues
Assisting with office maintenance

Requirements

Knowledge of software (installation and configuration, proficiency in basic office applications at an advanced user level)
Knowledge of PC hardware (repair and assembly, replacement of components)
English proficiency - from Intermediate level
Knowledge of Russian
Secondary specialized or higher technical education (final-year students are also considered)

Nice to have

Experience with Linux and (or) MacOS
Previous experience in a similar technical support or helpdesk role

What we offer

Technical and non-technical training for professional and personal growth
Internal conferences and meetups to learn from industry experts
Support and mentorship from an experienced employee to help you professional grow and development
Internal startup incubator
Health insurance
English courses
Sports activities to promote a healthy lifestyle
Flexible work options, including remote and hybrid opportunities
Referral program for bringing in new talent
Work anniversary program and additional vacation days

Coherent Solutions - All Job Offers

Batumi

HelpDesk Engineer

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst

Similar Jobs for

HelpDesk Engineer

8 matching positions

Helpdesk Engineer

Location

United Kingdom , London

Salary

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a Helpdesk or IT Support role within a medium to large organization
Proven track record supporting users in an on-site, fast-paced office environment
Strong knowledge of Windows 10/11 and macOS
basic Linux knowledge is an advantage
Hands-on experience with Microsoft 365, Azure AD / Entra ID, Microsoft Teams, and a ticketing system such as Jira or ServiceNow
Experience with endpoint management tools such as Microsoft Intune or Jamf (advantageous)
Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting)
Excellent communication and interpersonal skills — able to explain technical issues clearly to non-technical users
Strong service orientation with a calm and professional approach, especially under pressure
Ability to work independently and manage priorities in a busy office environment

Job Responsibility

Job Responsibility

Act as the primary point of contact for all Helpdesk support requests across our UK and EU offices
Manage daily IT operations including user onboarding, offboarding, and asset lifecycle management
Deliver first-line technical support via a ticketing system, email, Teams, and in person
Troubleshoot and resolve hardware, software, endpoint, and connectivity issues — including laptops, peripherals, printers, and AV equipment
Administer user accounts, including but not limited to access enablement, password resets, and permissions using Microsoft 365 and Azure AD (Entra ID)
Support and maintain conference room and meeting room technology (video conferencing, displays, Teams Rooms)
Coordinate with UK-based vendors and suppliers for hardware, repairs, and office IT infrastructure
Maintain accurate IT inventory and asset tracking for all London and EU office equipment
Collaborate with global IT, Security, and Infrastructure teams to escalate and resolve complex issues
Work in close daily collaboration with the central Helpdesk team in Israel, and US as the primary IT hub

Fulltime

Helpdesk Engineer – Level II

We are seeking a customer-focused and skilled Helpdesk Engineer – Level II to jo...

Location

Pakistan , Multiple Cities

Salary

Expiration Date

Until further notice

Requirements

Bachelors in Telecommunications, Electronics or Computer science
CCNA certified will be preferred
Good understanding of OSI Layer, TCP/lP, switching & routing
Knowledge and experience in Linux & VM
Network security exposure (basic level)

Job Responsibility

Job Responsibility

Assess nature of queries and provide technical support to corporate clients
Maintain and ensure cordial services for the clients
Ensure resolution of complaints within given and committed time
Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.)
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF)
Initiate ticket for incident resolution in system and communicate to all stakeholders

What we offer

Market competitive compensation package
Medical coverage for employees and their families
Festival bonuses
A culture of diversity, inclusion, and respect for each other
A team that continuously works towards mutual development and success

Fulltime

It Helpdesk Engineer

The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspect...

Location

United Kingdom , Leeds

Salary

Waystone Governance Ltd.

Expiration Date

Until further notice

Requirements

A degree in IT or relevant experience
ITIL Certified
General knowledge of information technology, theory, principles, and practices
Any technical qualifications
Minimum of 2 years in a helpdesk role
Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required
Ability to interact and communicate with colleagues efficiently and effectively
Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions
Be adaptable and work as an effective member of a team
Work conscientiously and use own initiative

Job Responsibility

Job Responsibility

Action and resolve all incidents / requests that come to the service desk queue or phone lines with the agreed service levels
Ensure that ticket assignments will maximise efficiency
Escalate tickets to the relevant level if required and request updates
Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups
Proactively keep the end user updated on the current ticket status with related communications
Stay up to date with all relevant technology hardware and software to provide the first level of support
Assist in relevant and identified projects and contributes inputs where required
Assist in disaster recovery testing and support for any production disaster recovery incidents
Contribute strongly to the team in achieving the overall team objectives
Actively gain knowledge from more experienced team members

Fulltime

Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer ...

Location

India , Bangalore

Salary

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
Understanding of basic concepts (TCP/IP, DNS, DHCP)
Basic understanding of Windows and MacOS operating systems
Strong problem-solving abilities and analytical thinking
Excellent communication skills in English (written and verbal)
Customer service mindset with patience and empathy
Ability to work effectively in a team environment
Eagerness to learn new technologies and IT best practices
Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Job Responsibility

Job Responsibility

Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
Maintain accurate IT asset inventory
Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
Collaborate with global team members to resolve technical challenges

What we offer

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities

Fulltime

Middle IT Helpdesk Engineer

As a Support Specialist, you’ll be the first point of contact for our users when...

Location

Poland , Wroclaw

Salary

Expiration Date

Until further notice

Requirements

3+ years of experience
Perfect communication skills
Mac OS (OS installation and configuration)
Microsoft Windows (OS installation and configuration)
Experience working with corporate ticketing systems (e.g., Jira Service Desk)
Experience working with any antivirus solution
Issues troubleshooting with software/hardware
Ability to prioritize and manage multiple tickets simultaneously
Proactive attitude and ownership of tasks
Experience supporting remote users in distributed teams

Job Responsibility

Job Responsibility

Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
Provide remote technical support and troubleshoot issues for both local and remote employees
Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
Coordinate equipment shipments for new employees through courier services
Maintain up-to-date records in the asset management system and track equipment changes
Enrol and configure laptops in MDM systems (Intune / Kandji)
Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
Manage user accounts and access rights within Google Workspace
Create and manage webinars, and provide support for internal events

What we offer

Paid Vacation
Sick Days
Sport/Insurance Compensation
English Classes
Charity
Training Compensation

Automotive Helpdesk Engineer

MSX International is looking for a Vehicle specialist Helpdesk Engineer to join ...

Location

United States , Chesterton

Salary

29000.00 - 31000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Engineering or automotive background (advantageous)
Fluent in written and oral Spanish and English (essential)
Customer oriented focus
Computer literate

Job Responsibility

Job Responsibility

Liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk
Record data as required into a computer system
Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
On an exception basis, make travel arrangements and any other ad hoc duties as required

Fulltime

Helpdesk Controls Engineer

The Helpdesk Controls Engineer is the liaison for Comecer Inc. customers to the ...

Location

United States , Indianapolis

Salary

75000.00 - 85000.00 USD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or post- secondary education in controls, software or electrical engineering
An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential
Self-driven, attentive to detail, consistent, and process driven
Fluent in English, written, oral
Experienced in the use of a CRM
Possesses excellent time management skills and can co-ordinate multiple service activities
Proficient with Microsoft software tools including Word, Excel and Power Point etc
Experience managing budgets, financial forecasting and developing labor and material estimates
Must be eligible and able to travel domestically & internationally, within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function

Job Responsibility

Job Responsibility

Monitor Help Desk America and Service America email and create/update all service request tickets in our system and Fusion
Coordinate and support remote service support
Perform remote customer troubleshooting and repairs
Support and deescalate unfavorable/high profile customer interactions and situations while working closely with all relevant teams
Responsible for handling both warranty and non-warranty service opportunities directly with the Customer in coordination with the Comecer Inc. service department
Help coordinate preparing quotations via ticket creation and monitoring
Attendance at customer pre-order visits when required
Monitor customer contracts and renewals proactively to maintain appropriate service coverage
Assist with coordinating service and installation information with Spa and NL
Assist with site preparation before installations resulting in smoother installations

Fulltime

Head of Customer Support – B2B SaaS / Technology

Head of Customer Support – B2B SaaS / Technology Permanent Location: UK – Remote...

Location

Salary

70000.00 - 90000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Experience leading a customer support, service desk, helpdesk or service delivery function in a B2B environment
Background in SaaS, software, IT services or technology-led customer support
Experience managing SLAs, KPIs, escalations and customer satisfaction metrics
Proven ability to improve, restructure or scale a support function
Experience managing multi-tier support models
Strong people leadership skills, including coaching, performance management and team development
Experience working with ticketing, CRM or service management tools
Strong stakeholder management skills, including the ability to communicate clearly with senior internal stakeholders and high-value customers
Comfortable working across more than one location, region or country

Job Responsibility

Job Responsibility

Lead and develop a customer support function across multiple locations
Define and embed best practice for excellent B2B customer service
Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support
Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction
Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement
Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar
Coach, mentor and develop support leads and support agents
Manage team performance, workload, resource planning and cross-location coverage
Act as an escalation point for high-value B2B customers and critical service incidents
Work closely with Product, Engineering, Revenue and Operations teams to improve customer outcomes

Fulltime