HelpDesk Engineer Job at Coherent Solutions (Batumi)

Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer ...

Location

India , Bangalore

Salary:

Not provided

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
Understanding of basic concepts (TCP/IP, DNS, DHCP)
Basic understanding of Windows and MacOS operating systems
Strong problem-solving abilities and analytical thinking
Excellent communication skills in English (written and verbal)
Customer service mindset with patience and empathy
Ability to work effectively in a team environment
Eagerness to learn new technologies and IT best practices
Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Job Responsibility

Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
Maintain accurate IT asset inventory
Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
Collaborate with global team members to resolve technical challenges

What we offer

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities

Fulltime

Middle IT Helpdesk Engineer

As a Support Specialist, you’ll be the first point of contact for our users when...

Location

Poland , Wroclaw

Salary:

Not provided

Zoolatech

Expiration Date

Until further notice

Requirements

3+ years of experience
Perfect communication skills
Mac OS (OS installation and configuration)
Microsoft Windows (OS installation and configuration)
Experience working with corporate ticketing systems (e.g., Jira Service Desk)
Experience working with any antivirus solution
Issues troubleshooting with software/hardware
Ability to prioritize and manage multiple tickets simultaneously
Proactive attitude and ownership of tasks
Experience supporting remote users in distributed teams

Job Responsibility

Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
Provide remote technical support and troubleshoot issues for both local and remote employees
Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
Coordinate equipment shipments for new employees through courier services
Maintain up-to-date records in the asset management system and track equipment changes
Enrol and configure laptops in MDM systems (Intune / Kandji)
Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
Manage user accounts and access rights within Google Workspace
Create and manage webinars, and provide support for internal events

What we offer

Paid Vacation
Sick Days
Sport/Insurance Compensation
English Classes
Charity
Training Compensation

IT Support Engineer

As part of KAYAK, you will join a leading travel search engine company. The role...

Location

Germany , Berlin

Salary:

Not provided

KAYAK

Expiration Date

Until further notice

Requirements

3+ years of proven track record working in IT helpdesk in a Mac / Windows mixed environment
Strong troubleshooting skills with both Windows and macOS
Strong multitasking and prioritization ability
Knowledge of IT Security best practices
Understanding networking concepts like TCP/IP, DHCP, and DNS
Proficient English language skills
Ability to thrive in a hybrid working model, working at least three office days per week
Experience with Google Products and Services
Experience with Cloud based applications
Experience with Windows Server Active Directory users and computers

Job Responsibility

Lead employee lifecycle (onboarding and offboarding)
Handle the helpdesk ticketing queue, resolving requests in a timely manner
Support our employees both in office and remotely
Deploy new software and hardware to our employees using MDM tools
Configure and maintain office hardware, like printers, company dashboards, room display tablets, video conferencing equipment
Provide technical support for large scale meetings

What we offer

Work from almost anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year
No meeting Fridays
Paid parental leave
Generous paid vacation
Time off for your birthday
Paid volunteer time
Development Dollars

Fulltime

IT Engineer

We are seeking a dedicated IT professional to join our San Mateo team. The ideal...

Location

United States , San Mateo

Salary:

90000.00 - 115000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

Prior IT/helpdesk/customer service experience
A 5-star customer service mindset
Excellent verbal and written communication skills
Strong teamwork and collaboration skills
Familiarity with macOS, Windows, Linux, iOS, and Android devices
Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, OneLogin, etc.)
Capability to manage AV hardware and software, including Zoom and other video conferencing tools
Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

Job Responsibility

Provide high level end user support
Troubleshoot IT-related issues, including: Hardware, Systems, Networking, Audio & Video
Asset Management
Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
Partner with business units and collaborate on IT-related projects
Communicate effectively across all levels of the organization
Support a global workforce by partnering with overseas team members, employees, and consultants
Analyze existing IT processes, suggest improvements, and implement business processes where needed
Take on responsibilities beyond this job description as the company grows

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

First Line Technical Support Engineer

Joining this technically strong, fun and dynamic team, you will be dealing with ...

Location

United Kingdom , Chertsey

Salary:

21000.00 - 30000.00 GBP / Year

Krome Technologies Ltd

Expiration Date

Until further notice

Requirements

1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLA’s will be advantageous
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians
The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Job Responsibility

Dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters
Working to meet customer expectations and satisfaction
Working independently to solve a variety of technical challenges
May involve secondments to client sites
Covering 24x7 helpdesk shift patterns

What we offer

£4k Shift Allowance
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years’ service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fulltime

Automotive Helpdesk Engineer

MSX International is looking for a Vehicle specialist Helpdesk Engineer to join ...

Location

United States , Chesterton

Salary:

29000.00 - 31000.00 GBP / Year

Chat3D

Expiration Date

Until further notice

Requirements

Engineering or automotive background (advantageous)
Fluent in written and oral Spanish and English (essential)
Customer oriented focus
Computer literate

Job Responsibility

Liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk
Record data as required into a computer system
Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
On an exception basis, make travel arrangements and any other ad hoc duties as required

Fulltime

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