Helpdesk Engineer

• Provide technical support to staff and pupils via phone, email and in person
• Provide first- and second-line support across a wide range of systems and devices
• Work collaboratively with colleagues to resolve issues and maintain a positive user experience
• Help with the setup, operation and troubleshooting of AV systems used for lessons, events and presentations
• Install and configure hardware and software across the site
• Log, track and update incidents and service requests through the School’s helpdesk system, ensuring accurate records and clear outcomes
• Escalate more complex or specialist issues to the Senior Helpdesk Engineer or other colleagues as appropriate

• Worked in a customer-focused IT role
• Possess expert knowledge of system installation and troubleshooting
• Able to work both independently and collaboratively as part of a larger team
• Experience of working in a school or educational environment would be advantageous
• A problem-solver, with a patient and professional manner, who can give clear and considered responses
• Show a willingness to adapt to changing priorities and service demands

Experience of working in a school or educational environment