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We are seeking a customer-focused and skilled Helpdesk Engineer – Level II to join the Service Operations Center (SOC) team at StormFiber. The role involves providing technical support to corporate clients, troubleshooting network access issues, ensuring timely resolution of complaints, and managing incident tickets. The ideal candidate holds a Bachelor’s degree in Telecommunications, Electronics, or Computer Science, with a preference for CCNA certification and experience in Linux, VM, and basic network security. You will have the opportunity to enhance your technical expertise while being a part of Pakistan’s leading FTTH broadband provider.
Job Responsibility:
Assess nature of queries and provide technical support to corporate clients
Maintain and ensure cordial services for the clients
Ensure resolution of complaints within given and committed time
Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.)
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF)
Initiate ticket for incident resolution in system and communicate to all stakeholders
Requirements:
Bachelors in Telecommunications, Electronics or Computer science
CCNA certified will be preferred
Good understanding of OSI Layer, TCP/lP, switching & routing
Knowledge and experience in Linux & VM
Network security exposure (basic level)
Nice to have:
CCNA certified will be preferred
What we offer:
Market competitive compensation package
Medical coverage for employees and their families
Festival bonuses
A culture of diversity, inclusion, and respect for each other
A team that continuously works towards mutual development and success