Helpdesk Coordinator Job at Lake Superior State University

Helpdesk Coordinator

As a Helpdesk Coordinator, you will be the first point of contact for incoming r...

Location

United Kingdom , London

Salary:

29000.00 GBP / Year

Anabas

Expiration Date

June 30, 2026

Requirements

Previous office experience in a similar role
Strong communication skills, able to manage customer expectations
Excellent organisational skills with the ability to prioritise effectively
Confident IT user (Microsoft Office, email, CAFM systems, or similar)
A positive team player with a flexible, can-do approach
Reliable, self-motivated, and committed to delivering work to a high standard

Job Responsibility

Helpdesk call and mail box management- Answering callers and email requests or enquiries accordingly and in line with contractual arrangements
Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor
Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly
Ordering of materials and equipment as required
Manage, prepare and submit quotations within required SLA on behalf of the FM team
Responsible for completing client and internal reports from QFM
Management of purchase ordering on SAGE
Monthly reporting on statutory and mandatory compliance of PPMs
Assist the technical team & FMs with reviewing contractor management
Complete any other helpdesk related tasks to support our client and wider FM team, as required

What we offer

33 days annual leave (including Bank Holidays)
Employee Assistance Programme
Recognition and Reward scheme
Cycle to Work scheme
Recommend a Friend scheme
Company events
Aviva Digital GP service
Training and development opportunities
Subsidised gym membership
Access to healthy snacks and drinks

Fulltime

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Helpdesk Coordinator

Are you the kind of person who thrives on solving problems, keeping things runni...

Location

United Kingdom , Livingston

Salary:

25000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A people-person with top-notch communication skills
A multitasking maestro who thrives in a fast-paced environment
Someone who's tech-savvy, detail-oriented, and loves a good checklist
A proactive problem-solver who doesn't wait to be told what to do

Job Responsibility

Answering calls like a customer service ninja-friendly, fast, and always helpful
Logging helpdesk requests with precision so nothing gets lost in the shuffle
Coordinating engineers and contractors like a backstage manager at a rock concert-making sure the right people are in the right place at the right time
Keeping clients updated and happy, because communication is your superpower
Creating reports and quotes that are so organised they practically sparkle
Using your initiative to solve problems on the fly-and knowing when to call in backup

What we offer

A supportive team that's more like a family
Opportunities to grow and develop your skills
A workplace where your ideas are heard and valued
Plenty of coffee, laughs, and high-fives

Fulltime

Facilities Helpdesk Coordinator

National Care Group is one of the UK's leading providers of adult social care, s...

Location

United Kingdom , Daventry

Salary:

24000.00 GBP / Year

National Care Group

Expiration Date

Until further notice

Requirements

Proven experience in a customer service-focused role, ideally with exposure to contractors or facilities management
Excellent organisational and scheduling skills with high attention to detail
Strong administrative skills and experience in managing multiple priorities
Proficient in Microsoft Office applications (Excel, Word, Outlook)
familiarity with non-Windows-based software is a plus
Exceptional written and verbal communication abilities
Competent in generating reports and maintaining accurate documentation
Comfortable working with CAFM or compliance tracking systems
Strong time management skills with the ability to meet deadlines under pressure
Professional telephone manner and confident interpersonal communication

Job Responsibility

Supervise and maintain the Estates compliance calendar across the group
Schedule and book contractors to carry out compliance-related inspections and services
Source and onboard new contractors as required
Chase contractors for necessary compliance documentation, job completion forms, and invoices
Maintain and update the compliance database using the CAFM (Computer Aided Facilities Management) system
Arrange and coordinate remedial works related to compliance findings
Liaise with services to provide updates, schedule contractor visits, and gather customer satisfaction feedback
Generate and deliver system-based compliance and performance reports
Administer Planned Preventative Maintenance (PPM) activities
Act as the main point of contact for sites and service users through the Estates helpdesk

What we offer

Opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within
Continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications
Work at an organisation that celebrates age, gender and diversity within an inclusive culture
Promotes an environment of wellbeing with support for you to stay healthy and happy
Opportunity to earn rewards through a Refer a Friend scheme
Access to an app called Wagestream, enabling greater control over your finances
Access to hundreds of high street discounts, including the opportunity to have a Blue Light Card

Facilities Helpdesk Coordinator

Keep Things Running. Solve Problems Fast. Be The Go To Person That Keeps Our Wor...

Location

United Kingdom , Rochdale

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A confident communicator with excellent customer service skills
Someone who thrives in a busy environment and stays calm under pressure
Strong organisational skills with the ability to multitask effectively
Excellent attention to detail and a proactive mindset
Experience using CAFM or Facilities Management systems
Good knowledge of Microsoft Office including Excel, Outlook, Teams, and Word
A reliable and professional team player with a positive attitude

Job Responsibility

Managing the Facilities Helpdesk inbox, calls, and ticketing system
Logging and prioritising maintenance requests accurately and efficiently
Coordinating engineers, contractors, and suppliers
Tracking reactive and planned maintenance tasks through to completion
Escalating urgent facilities issues quickly and effectively
Supporting Planned Preventive Maintenance programmes
Maintaining compliance records and service documentation
Producing KPI reports and helping drive service improvements
Communicating updates clearly with colleagues and stakeholders across the business

What we offer

Hybrid working (2 - 3 days WFH)
A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
Healthcare cash plan
24 days’ holiday plus holidays
Enhanced maternity and paternity packages (eligibility criteria apply)

Fulltime

Senior Global IT Helpdesk Coordinator

This is more than a job. It’s a chance to build, grow, and make a real impact! J...

Location

France , Courbevoie

Salary:

Not provided

Forums Talents Handicap

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
10+ years of IT helpdesk experience, with at least 3 years in a senior or global coordination role
Proven experience managing and configuring ITSM tools (ServiceNow, Jira, or similar)
Experience in using chatbots and AI tools
Strong understanding of ITIL framework and global service delivery models
Excellent communication and leadership skills with experience in multicultural environments

Job Responsibility

Coordinate and monitor IT support activities across multiple time zones and regions
Ensure adherence to global SLAs and service standards
Act as the escalation point for complex technical and process-related issues
Administer and optimize ITSM platforms (e.g., ServiceNow, Jira Service Management, Service Anywhere) for global operations
Design and implement workflows, automation, and reporting dashboards to improve efficiency
Maintain compliance with ITIL best practices across all service processes
Develop and enforce global helpdesk policies and procedures
Analyze performance metrics and implement continuous improvement initiatives
Mentor regional helpdesk leads and ensure consistent training on ITSM processes
Collaborate with infrastructure, security, and application teams to resolve systemic issues

What we offer

health coverage
retirement plans
paid time off
flexible work
career development
competitive pay
global culture perks

Fulltime

It Helpdesk Manager

We are looking for an organised and capable Helpdesk Manager to take ownership o...

Location

United Kingdom , Kent

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience managing or supervising a helpdesk, service desk, or similar operational team
Confident people manager - able to motivate, challenge, and support a small team
Comfortable with service metrics, ticketing systems, and structured reporting
Good communicator - written and verbal, across technical and non-technical audiences
Calm under pressure with a solutions-focused approach
MSP or IT outsourcing background is a strong advantage
ITIL knowledge is useful but not required

Job Responsibility

Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team
Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings
Monitor SLA and KPI performance and produce clear reporting for leadership
Maintain high standards of ticket hygiene, client communication, and documentation
Identify process gaps and drive continuous improvement across the service desk
Coordinate closely with senior technical staff to ensure escalations are handled correctly
Support recruitment, onboarding, and induction of new helpdesk team members
Act as an internal coordination point between the helpdesk, technical teams, and leadership

What we offer

Great benefits and progression

Fulltime

Client Services Supervisor

We’re looking for a polished and personable Client Services Supervisor to join t...

Location

United Kingdom , Liverpool

Salary:

32782.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload

Job Responsibility

Lead and manage a team of 4, providing guidance, support and development opportunities
Conduct regular one-to-ones with team members to discuss performance, provide feedback, and identify training needs
Lead by example in delivering a warm, courteous and prompt service to all internal and external clients
Oversee call handling for all Call Services, ensuring calls are answered professionally and within agreed SLAs
Act as an escalation point for complex or sensitive client enquiries
Build and maintain strong relationships with clients, PA’s, bookers, and senior stakeholders across all sites
Monitor team inboxes and call queues to ensure emails and enquiries are actioned accurately and within SLA
Identify service issues or trends and implement corrective actions
Oversee the management and administration of meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and effective utilisation of space
Ensure the end-to-end coordination of meeting room bookings and events is delivered in line with service level agreements

What we offer

Exclusive travel and grocery discounts
Life assurance
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

Client Services Specialist

We’re looking for a polished and personable Client Services Specialist to join t...

Location

United Kingdom , Liverpool

Salary:

29754.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload.

Job Responsibility

Switchboard / Call Services: Provide a warm, courteous and prompt service to all internal and external clients
Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
Handle all incoming enquiries for any of the Call Services
Meeting Room Reservations, Events & Central Bookings: Build relationships with clients, PA’s and bookers across all sites
Manage and administer meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and efficient utilisation of available space
Fully support and assist the booker with all room bookings and events
Oversee the end-to-end coordination of meeting room bookings, from initial enquiry through to completion, ensuring compliance with agreed service level agreements
Ensure meeting rooms are prepared in accordance with booking requirements, including room configuration, capacity, audio-visual and video conferencing arrangements
Monitor meeting room availability, identify and resolve booking conflicts, and propose suitable alternative solutions where necessary
Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular checks of meeting room reservations in accordance with the agreed SLA’s

What we offer

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Fulltime

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Helpdesk Coordinator

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