Helpdesk Coordinator Job at Office Angels (Livingston)

Senior Global IT Helpdesk Coordinator

This is more than a job. It’s a chance to build, grow, and make a real impact! J...

Location

France , Courbevoie

Salary:

Not provided

Forums Talents Handicap

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
10+ years of IT helpdesk experience, with at least 3 years in a senior or global coordination role
Proven experience managing and configuring ITSM tools (ServiceNow, Jira, or similar)
Experience in using chatbots and AI tools
Strong understanding of ITIL framework and global service delivery models
Excellent communication and leadership skills with experience in multicultural environments

Job Responsibility

Coordinate and monitor IT support activities across multiple time zones and regions
Ensure adherence to global SLAs and service standards
Act as the escalation point for complex technical and process-related issues
Administer and optimize ITSM platforms (e.g., ServiceNow, Jira Service Management, Service Anywhere) for global operations
Design and implement workflows, automation, and reporting dashboards to improve efficiency
Maintain compliance with ITIL best practices across all service processes
Develop and enforce global helpdesk policies and procedures
Analyze performance metrics and implement continuous improvement initiatives
Mentor regional helpdesk leads and ensure consistent training on ITSM processes
Collaborate with infrastructure, security, and application teams to resolve systemic issues

What we offer

health coverage
retirement plans
paid time off
flexible work
career development
competitive pay
global culture perks

Fulltime

Facilities Helpdesk Co-Ordinator

To coordinate and administer reactive and planned maintenance activities across ...

Location

United Kingdom , Preston

Salary:

12.21 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Experience in a helpdesk, facilities management, or technical services coordination role (1 year minimum)
Strong organisational and multitasking skills
IT literate - Experience using job management or CAFM systems (e.g., Simpro, Topdesk, Bigchange, Joblogic, Facilio etc)
Excellent communication – Good written & spoken English
Ability to work under pressure and manage urgent priorities
Strong attention to detail and administrative accuracy

Job Responsibility

Monitor and manage the shared helpdesk mailbox, ensuring all enquiries and job requests are logged and actioned promptly
Raise reactive and planned jobs within internal systems
Book works with site contacts in line with client requirements and SLAs
Schedule engineers and subcontractors, coordinating labour, provision of prepared RAMS, arranging materials, and access equipment (with purchasing dept)
Provide urgent response coordination for high-priority incidents (P1 & P2)
Chase subcontractors for ETAs, RAMS, reports, quotations, and invoices
Request & issue RAMS (Risk Assessments and Method Statements), once they have been approved by H&S manager
Attend internal, client, and subcontractor meetings, including weekly operational meetings
Complete and submit site-specific access documentation (e.g., Hams Lane access requests)
Request Extensions of Time (EOTs) where contractual deadlines require adjustment

Fulltime

Facilities Coordinator

This role is more technical than a typical facilities coordinator position and w...

Location

United Kingdom , Montrose

Salary:

14.56 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Technical understanding of facilities management operations
Experience or exposure to CAFM systems (preferably Maximo)
Strong organisational and multitasking abilities
Excellent verbal and written communication skills
Ability to coordinate contractors and manage helpdesk functions
Attention to detail and problem-solving skills
Time management and prioritisation skills
Customer service orientation
Ability to work independently and collaboratively
Basic understanding of health and safety compliance

Job Responsibility

Provide essential support to the facilities management function
Coordinate contractors
Manage helpdesk operations
Ensure smooth communication between internal teams and external suppliers
Maintain accurate records
Support health and safety compliance
Assist with the use of Computer-Aided Facilities Management (CAFM) systems

IT Helpdesk Coordinator

Prepare daily attendance for all site and mail to corporate office. Prepare DCR ...

Location

India , Chennai

Salary:

Not provided

Fourth Dimension Technologies

Expiration Date

Until further notice

Requirements

2+ Years Relevant Experience
MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table)
People management

Job Responsibility

Prepare daily attendance for all site and mail to corporate office
Prepare DCR (Daily Call Report) for all site and mail to corporate office
Engineer shift roster has to make based on call / project requirement and engineer training
Assign floor to engineers
Assign, Monitor and complete H/W call tickets, mail tickets and oral requests
Verify and close completed H/W call tickets and mail tickets
Provide technical support to engineers
Daily Repeat call report to be prepare
Daily more than one hour call report to be prepare
Project planning and follow up until complete

Fulltime

Reactive Helpdesk Scheduler

Due to continued growth, we are looking for a Reactive Helpdesk Scheduler to joi...

Location

United Kingdom , Ipswich

Salary:

28000.00 - 30000.00 GBP / Year

DPL Group ltd

Expiration Date

Until further notice

Requirements

Experience in a maintenance scheduling, planning, or coordination role
Ability to manage high volumes of work in a fast-moving setting
Confident in use of CAFM systems
Excellent organisational and time-management skills
Comfortable prioritising under pressure and adapting to last-minute changes

Job Responsibility

Plan, schedule and co-ordinate the attendance and completion of reactive tasks with in-house engineering team and database of sub-contractors as required
Prioritise tasks based on customer SLA, safety or operational impact
Use of CAFM system to update and maintain task records with live status
Oversee the end-to-end progression of works, from receipt of job orders through to practical completion and submission for financial review
Assist Helpdesk Supervisor for review and monitoring on job completion, backlog, and resource utilisation

Fulltime

Contract Manager

An excellent opportunity has arisen to join one of the leading companies in the ...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

2-3 years of proactive facilities or office management experience within a corporate environment
Good understanding of key office infrastructure (HVAC, electrical, plumbing, security, cleaning, helpdesk)
Strong organisational skills
Ability to handle multiple overlapping priorities and manage own workload
Strong understanding of Microsoft office suite and in particular Excel, Word and PowerPoint
IOSH Working/Managing Safely
Excellent interpersonal and organisational skills

Job Responsibility

Oversee and manage the total fm package on site including M&E, cleaning, security, events and helpdesk
Coordinate contractor call out and attendance for all proactive and reactive works
Coordinate survey, quotation and presentation of competitive pricing for works packages as required
Assist with vendor relationship management, ensuring agreed service levels are attained
Assist with financial activities
Maintain contracts schedule and flag up expiring contracts for renewal to FM
Assist with space planning and office moves coordination
Carry out monthly office inspections and close out related actions
Coordinate ad hoc security cover with relevant contractor as required
Assist in building team processes and procedures to support consistent outcomes

Fulltime