Helpdesk Coordinator Job at Anabas (London)

Job Description

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You'll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.

Job Responsibility

Helpdesk call and mail box management- Answering callers and email requests or enquiries accordingly and in line with contractual arrangements
Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor
Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly
Ordering of materials and equipment as required
Manage, prepare and submit quotations within required SLA on behalf of the FM team
Responsible for completing client and internal reports from QFM
Management of purchase ordering on SAGE
Monthly reporting on statutory and mandatory compliance of PPMs
Assist the technical team & FMs with reviewing contractor management
Complete any other helpdesk related tasks to support our client and wider FM team, as required
Liaise with the central helpdesk team based in Darlington on a regular basis
Be prepared to participate in an on call rota in conjunction with the central helpdesk

Requirements

Previous office experience in a similar role
Strong communication skills, able to manage customer expectations
Excellent organisational skills with the ability to prioritise effectively
Confident IT user (Microsoft Office, email, CAFM systems, or similar)
A positive team player with a flexible, can-do approach
Reliable, self-motivated, and committed to delivering work to a high standard

What we offer

33 days annual leave (including Bank Holidays)
Employee Assistance Programme
Recognition and Reward scheme
Cycle to Work scheme
Recommend a Friend scheme
Company events
Aviva Digital GP service
Training and development opportunities
Subsidised gym membership
Access to healthy snacks and drinks

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Helpdesk Coordinator

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