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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Associate

India, Noida · Job Posted July 08, 2026
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Job Description

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Understanding of ITIL and Service now ticketing tool. Strong troubleshooting skills, resolving L1 scope tickets. Ability to work independently within a diverse global team

Job Responsibility

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
  • Understanding of ITIL and Service now ticketing tool
  • Strong troubleshooting skills, resolving L1 scope tickets
  • Ability to work independently within a diverse global team

Requirements

  • Must be a Graduate
  • Good communication skills with international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Mandate work from office
  • 1-3 Years of Experience
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