Helpdesk Associate Job at NTT DATA (Bangalore)

Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer ...

Location

India , Bangalore

Salary:

Not provided

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
Understanding of basic concepts (TCP/IP, DNS, DHCP)
Basic understanding of Windows and MacOS operating systems
Strong problem-solving abilities and analytical thinking
Excellent communication skills in English (written and verbal)
Customer service mindset with patience and empathy
Ability to work effectively in a team environment
Eagerness to learn new technologies and IT best practices
Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Job Responsibility

Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
Maintain accurate IT asset inventory
Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
Collaborate with global team members to resolve technical challenges

What we offer

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities

Fulltime

IT Support Specialist

Not everyone enjoys spending their workday solving tech problems – fixing the gl...

Location

United States , Omaha

Salary:

Not provided

RDG Planning & Design

Expiration Date

Until further notice

Requirements

Associate degree or higher in an IT-related field
Two or more years of professional experience in an IT helpdesk or technical support role
Ability to research, diagnose, and resolve both hardware and software issues
Strong understanding of computer networking and security best practices
Advanced knowledge of Windows 11 operating systems
Builds long-term relationships with team members through positive customer service
A continuous learner who constantly looks at how they can improve themselves and the firm
Work on-site in an office environment
Travel occasionally, approximately once per month

Job Responsibility

Serve as the first line of support for end-users via phone, email, chat, or ticketing system
Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices
Quickly learn new software applications, providing support and training to staff as needed
Multitask effectively while prioritizing multiple incoming requests
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience
Understanding of cybersecurity basic best practices

Fulltime

New

Helpdesk Associate - ITIL

The Helpdesk Associate role at NTT DATA involves providing L1 technical support,...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Inclusive work environment
Adaptable and forward-thinking organization

Fulltime

New