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The Helpdesk Associate role at NTT DATA Services involves providing Level 1 technical support for hardware and software issues, particularly with MS Office applications.
Job Responsibility:
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures