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Helpdesk Associate

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NTT DATA

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Location:
Mexico , Guadalajara

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Associate role at NTT DATA Services involves providing essential L1 support for hardware and MS Office packages, along with advanced technical support for in-house applications. Candidates should have a high school diploma, be bilingual in English and Spanish, and possess at least 6 months of experience in customer service or tech support. The position requires strong troubleshooting skills and the ability to work in a fast-paced IT environment. This is a remote position based in Mexico, with a commitment to rotational shifts.

Job Responsibility:

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements:

  • To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
  • Finished high school (a copy of your official certificate of completion will be requested)
  • Availability to work 45 hours per week
  • Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
  • Advanced English (excellent pronunciation and fluency)
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service and/or Tech Support
  • Have basic troubleshooting skills
What we offer:
  • Competitive salary
  • Savings Fund- 13% of base salary (Capped by law)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (with full coverage such as wife/husband and soons)
  • Life insurance
  • Dental Insurance (with full coverage such as wife/husband and soons)
  • Discounts with selected Optics
  • Opportunity to grow in the company

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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