Helpdesk Associate Job at NTT DATA (Noida)

Helpdesk Associate

We are currently seeking a Helpdesk Associate - to join our team in Bangalore, K...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Fulltime

Helpdesk Associate

The Service Desk Associate advises and assists users over the phone/chat/email i...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on employee wellbeing
Opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms

Fulltime

New

Helpdesk Associate

Provide L1 technical guidance in activities associated with identification, prio...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate
Good communication skills with international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Mandate work from office
1-3 Years of Experience

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
Understanding of ITIL and Service now ticketing tool
Strong troubleshooting skills, resolving L1 scope tickets
Ability to work independently within a diverse global team

Fulltime

Helpdesk Associate

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn and grow in other IT Business areas

Fulltime

Helpdesk Associate

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Helpdesk Associate

We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar P...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Fulltime

Helpdesk Associate

We are currently seeking a Helpdesk Associate to join our team in Bangalore, Kar...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate
B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job Responsibility

Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Fulltime

Helpdesk Associate

The Helpdesk Associate - troubleshooting role at NTT DATA involves providing tec...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate
B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job Responsibility

Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Fulltime

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