Helpdesk Associate Job at NTT DATA (Guadalajara)

Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer ...

Location

India , Bangalore

Salary:

Not provided

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
Understanding of basic concepts (TCP/IP, DNS, DHCP)
Basic understanding of Windows and MacOS operating systems
Strong problem-solving abilities and analytical thinking
Excellent communication skills in English (written and verbal)
Customer service mindset with patience and empathy
Ability to work effectively in a team environment
Eagerness to learn new technologies and IT best practices
Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Job Responsibility

Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
Maintain accurate IT asset inventory
Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
Collaborate with global team members to resolve technical challenges

What we offer

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities

Fulltime

IT Support Specialist

Not everyone enjoys spending their workday solving tech problems – fixing the gl...

Location

United States , Omaha

Salary:

Not provided

RDG Planning & Design

Expiration Date

Until further notice

Requirements

Associate degree or higher in an IT-related field
Two or more years of professional experience in an IT helpdesk or technical support role
Ability to research, diagnose, and resolve both hardware and software issues
Strong understanding of computer networking and security best practices
Advanced knowledge of Windows 11 operating systems
Builds long-term relationships with team members through positive customer service
A continuous learner who constantly looks at how they can improve themselves and the firm
Work on-site in an office environment
Travel occasionally, approximately once per month

Job Responsibility

Serve as the first line of support for end-users via phone, email, chat, or ticketing system
Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices
Quickly learn new software applications, providing support and training to staff as needed
Multitask effectively while prioritizing multiple incoming requests
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience
Understanding of cybersecurity basic best practices

Fulltime

New

Helpdesk Associate

The Helpdesk Associate role involves providing technical support to users, addre...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

technical degree or relevant certifications
strong troubleshooting skills
excellent communication abilities
fluency in English
flexibility to work in rotational shifts

Job Responsibility

providing technical support to users
addressing hardware, software, and network issues

New

Helpdesk Associate

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Work from office is mandatory
Flexibility to work in night shifts

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Helpdesk Associate - ITIL

The Helpdesk Associate role at NTT DATA involves providing L1 technical support,...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Inclusive work environment
Adaptable and forward-thinking organization

Fulltime

New

Helpdesk Associate

The Helpdesk Associate role involves providing general L1 support for hardware a...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

New

Helpdesk Associate

The Helpdesk Associate role involves providing L1 support for hardware and MS Of...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Any shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

New

Helpdesk Associate

The Helpdesk Associate role at NTT DATA Services involves providing L1 support f...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Helpdesk Associate

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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Job Posted:
January 24, 2026