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Helpdesk Associate

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NTT DATA

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Location:
United States , Lincoln

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

NTT DATA's Client is seeking a Helpdesk Associate with 1-3 years of call center experience or a combination of education and experience. As a Helpdesk Associate you will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools. Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups. The support that we offer our clients is 24 hours, 7 days a week.

Job Responsibility:

  • Provide basic technical support to the client's desktops and laptops via phone, email and remote tools
  • escalate issues unable to resolve to internal employees such as desktop support, network and server support, as well as messaging support groups

Requirements:

  • 1-3 years of call center experience or a combination of education and experience
  • provide basic technical support to desktops and laptops via phone, email and remote tools

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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