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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Associate - troubleshooting

India, Coimbatore · Job Posted June 30, 2026
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Job Description

We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Coimbatore, Tamil Nādu (IN-TN), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. 3. Shift: Rotational shift. Qualification: Graduate with minimum 6 months+ experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
  • Activities include recognition, research, isolation, resolution, and follow-up steps
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements

  • Graduate with minimum 6 months+ experience in a technical support role
  • Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc
  • Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill
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