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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Associate - troubleshooting

India, noida · Job Posted July 03, 2026
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Job Description

We are currently seeking a Helpdesk Associate - troubleshooting to join our team in noida, Uttar Pradesh (IN-UP), India (IN).

Job Responsibility

  • Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
  • Activities include recognition, research, isolation, resolution, and follow-up steps
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements

  • Graduate (preferably technical) with 4-5 years experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Comfortable to work in rotational shift with 24x7 support window
  • Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
  • Activities include recognition, research, isolation, resolution, and follow-up steps
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
  • Strong troubleshooting knowledge of Windows 10 and related applications, MS Office Suite/O365 and PC hardware etc
  • Working knowledge of Active Directory (SD specific), MS Excel and other COTS applications etc
  • Strong working knowledge on ITSM platforms (ServiceNow) and Telephony tools (Avaya, Cisco etc.)
  • Fair understanding of ITIL practices: Incident Management, Request Management, Change Management and Continual Service Improvement
  • Should possess good reporting and analytical skills
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