Helpdesk Associate-ITSM Job at NTT DATA (Bangalore)

Helpdesk Associate-ITSM

The Helpdesk Associate-ITSM role involves providing IT support to users, diagnos...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Helpdesk Associate-ITSM

The Helpdesk Associate-ITSM role involves providing technical support to users, ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Helpdesk Senior Associate-ITSM

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Ba...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures
2-3 years of industry experience. 12 months in the current grade is a

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Helpdesk Senior Associate-ITSM

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
2-3 years of industry experience. 12 months in the current grade is a

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Fulltime

Sales Manager

The position is accountable for proactively soliciting and handling sales opport...

Location

Indonesia , Manado

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

Job Responsibility

Proactively soliciting and handling sales opportunities
Ensuring business is turned over properly and in a timely fashion for proper service delivery
Assisting in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives
Achieving personal sales goals
Working collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
Building and strengthening relationships with existing and new customers to enable future bookings
Developing relationships within community to strengthen and expand customer base for sales opportunities
Managing and developing relationships with key internal and external stakeholders
Providing accurate, complete and effective turnover to Event Management
Participating in sales calls with members of sales team to acquire new business and/or close on business

Fulltime

Accounts Payable Analyst

Our client is a global biotechnology company focused on developing and deliverin...

Location

United States , San Rafael

Salary:

30.00 - 33.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

Experience in Accounts Payable, Finance, or Accounting support preferred
Strong organizational skills and attention to detail
Ability to manage a high-volume inbox and prioritize tasks effectively
Strong communication skills when interacting with vendors and internal stakeholders
Ability to work independently while collaborating with a team in a fast-paced environment
Proficiency in Microsoft Office (Excel, Outlook, etc.)
experience with ERP/AP systems is a plus

Job Responsibility

AP Inbox Management
Escalation Monitoring & Communication
Physical Mail Processing
AP Team Support
Financial Disclosure & Audit Support
Invoice Processing

Fulltime

Delivery/Shipping Clerk

Thrifty White Pharmacy is seeking a Delivery/Shipping Clerk in #762 Maple Grove,...

Location

United States , Maple Grove

Salary:

19.00 - 23.00 USD / Hour

Thrifty White

Expiration Date

Until further notice

Requirements

Provide excellent customer service skills
Have attention to detail
Have the ability to maintain patient confidentiality
Be at least 18 years of age
Maintain a valid driver's license
Must pass a Motor Vehicle Records check and maintain a clean driving record
Must maintain their own insurance coverage on personal vehicles used for deliveries. Insurance coverage must be at least $250/500/250 ($250,000 bodily injury limits per person, $500,000 bodily injury limits per accident, and $250,000 property damage limits per accident)
The employee must be able to safely operate a motor vehicle
The employee must occasionally lift and/or move up to 40 pounds
Good attendance and punctuality is required in order to fulfill the essential job functions

Fulltime

Business Administration Apprentice

If you’re looking to start your career in a fast-paced, commercially focused env...

Location

United Kingdom , Grimsby

Salary:

Not provided

Wilkin Chapman Solicitor

Expiration Date

Until further notice

Requirements

3 A-levels at grade C or above, or equivalent Level 3 qualification
5 GCSE's including Maths and English at grade 4 or above

Job Responsibility

Proactively consider conduct risk in line with company policies, procedures, and professional standards
Support departmental training and ensure knowledge of conduct risk is regularly refreshed
Promote and uphold Treating Customers Fairly (TCF) and Consumer Duty principles
Deliver a high standard of service, ensuring fair outcomes for clients and their customers
Produce and deliver accurate management information and client reports in line with KPIs
Support development and improvement of reporting processes
Help to maintain quality accreditations, including ISO 9001, ISO 27001 and Lexcel
Assist with data cleansing for case selection and client reporting
Support client audits, including file and call reviews
Assist with drafting responses to defendant complaints

What we offer

Competitive holiday entitlement
Self-invested personal pension
Life assurance
Cycle to work scheme
Health and wellbeing initiatives
Agile working opportunities
Discounted legal fees
Referral incentives
Car parking

Fulltime

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Helpdesk Associate-ITSM

Job Description

Job Responsibility

Requirements

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