Helpdesk Associate - ITSM Job at NTT DATA (Bangalore)

Helpdesk Associate-ITSM

The Helpdesk Associate-ITSM role involves providing technical support to users, ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Helpdesk Senior Associate-ITSM

The Helpdesk Senior Associate - ITSM role involves providing technical support t...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Helpdesk Senior Associate-ITSM

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
2-3 years of industry experience. 12 months in the current grade is a

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Fulltime

Helpdesk Senior Associate - ITSM

The Service Desk Senior Associate advises and assists users over the phone/chat/...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Fulltime

Helpdesk Associate-ITSM

The Helpdesk Associate-ITSM role involves providing IT support to users, diagnos...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Oracle EBS Techno-Functional Consultant

Oracle Techno-Functional Consultant is expected to be knowledgeable in end-to-en...

Location

United States

Salary:

Not provided

Infovity

Expiration Date

Until further notice

Requirements

At least 10+ years of Implementation / Support experience in implementing Oracle EBS Applications including R12
Strong experience providing operations and maintenance support of Oracle EBS Modules – Financials, Project Accounting, Inventory, Supply Chain, Procurement, Materials, Planning, Manufacturing Execution System (MES), Enterprise Asset Management (EAM), Workflows and OTL
Ability to support requirements gathering with end users, conduct workshops, develop requirements, and design documents
Experience investigating, researching, and resolving production issues and performing Root Cause Analysis
Knowledge of Oracle Forms, Reports, Workflow, SQL and PL/SQL
Experience working on CEMLIs
Ability to develop test scenarios, support unit testing and user acceptance testing
Develop associated EBS documentation including but not limited to requirements, design, code testing and end user documents, etc.
Excellent written and oral communication skills are essential, and the candidate must be able to communicate effectively with technical and non-technical staff
Experience working with a globally distributed team and managing offshore teams is a must

Job Responsibility

Responsible for Operations support for Financials and SCM modules, including Month-End Close, Year-End Close activities
Take lead role in planning, scoping and creation of technical solutions in implementation projects
Triage, analyze Oracle application issues received from the customers through the Helpdesk
Understand technical requirements and collaborate with cross-functional teams to design, develop and test the proposed solution
Provide support for Integration testing, User Acceptance Testing during Release cycles
Responsible to develop ad-hoc SQL queries and reports, analyze complex data sets in response to Customer needs
Troubleshoot technical and functional issues involving SQL, PL/SQL, data fixes and provide solutions through configurations, setup changes
Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems

What we offer

Medical, Dental, and Vision insurance, Short-term and Long-term disability insurance, Life insurance, and AD&D
Health care and dependent care Flexible Spending Accounts (FSA), Health Spending Account (HSA)
401(k) Matching
Monthly Telecommuting Allowance
Annual Discretionary Bonuses
EAP-Health Advocate Services
Paid-Holidays, Flexible Time-Off Policy

Fulltime

Helpdesk Associate - ITIL

The Helpdesk Associate - ITIL is responsible for providing technical support to ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree or Microsoft certifications
Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus
Experience of providing Hybrid (Office and Remote) IT support
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Associate - ITIL

The Helpdesk Associate - ITIL role involves providing technical support to users...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree or Microsoft certifications
Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration
Experience with Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support
Excellent communication and customer service skills
Fluency in English language
Flexibility to work in rotational shifts and WeekOffs

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Associate - ITSM

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Associate - ITSM

Helpdesk Associate-ITSM

Helpdesk Senior Associate-ITSM

Helpdesk Senior Associate-ITSM

Helpdesk Senior Associate - ITSM

Helpdesk Associate-ITSM

Oracle EBS Techno-Functional Consultant

Helpdesk Associate - ITIL

Helpdesk Associate - ITIL

Our AI answers in your language

Helpdesk Associate - ITSM

NTT DATA

Location:India , Bangalore

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Associate - ITSM

Helpdesk Associate-ITSM

Helpdesk Senior Associate-ITSM

Helpdesk Senior Associate-ITSM

Helpdesk Senior Associate - ITSM

Helpdesk Associate-ITSM

Oracle EBS Techno-Functional Consultant

Helpdesk Associate - ITIL

Helpdesk Associate - ITIL

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
May 17, 2026