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Helpdesk Associate - ITIL

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Helpdesk Associate - ITIL role at NTT DATA involves providing L2 technical support and guidance in incident and request management. Candidates should have a graduate degree, preferably in a technical field, and possess strong troubleshooting skills in MS Windows, PC hardware, and various applications. Excellent communication and customer handling skills are essential, along with a willingness to work in a rotational shift environment. This position offers an opportunity to be part of a dynamic team focused on client satisfaction and effective problem resolution.

Job Responsibility:

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Requirements:

  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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