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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Associate - ITIL

India, Coimbatore · Job Posted February 19, 2026
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Job Description

The Helpdesk Associate - ITIL role involves providing technical support and guidance to customers, ensuring timely resolution of issues. Candidates should have a technical degree or relevant Microsoft certifications, along with strong communication and problem-solving skills. The position requires flexibility to work night shifts and offers an opportunity to grow within a leading technology services company.

Job Responsibility

  • Live dashboard monitoring, reporting & workflow allocation
  • Quality analysis on agreed aspects
  • Trending and in-depth analysis on service delivery components
  • Management Information Presentations
  • Acts as coach & an escalation point for less experienced colleagues
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements

  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Good reporting abilities
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Work from office is mandatory
  • Flexibility to work in night shifts

Nice to have

Experience of providing Hybrid (Office and Remote) IT support is an advantage

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