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Helpdesk Associate - ITIL

nttdata.com Logo

NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Associate role at NTT DATA involves providing technical support to users through various channels, including phone, chat, and email. The ideal candidate should possess a technical degree or relevant Microsoft certifications, along with strong communication and troubleshooting skills. Responsibilities include diagnosing hardware and software issues, documenting service requests, and ensuring maximum uptime for users. A competitive salary and benefits package is offered, along with opportunities for career growth in IT support.

Job Responsibility:

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Office (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Good communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required

Nice to have:

Experience of providing Office (Office and Remote) IT support is an advantage

What we offer:
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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