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Helpdesk Associate - ITIL

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Associate - ITIL role involves providing technical support and guidance to customers, focusing on resolving issues through various communication channels. Candidates should possess strong troubleshooting skills in MS Windows, PC Hardware, and ITIL best practices. A graduate degree is required, preferably in a technical field, along with excellent communication and customer handling skills. The position requires the ability to work in a rotational shift environment. Join our team to contribute to exceptional customer service and support.

Job Responsibility:

  • Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Requirements:

  • Graduate degree
  • B.Tech/B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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