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Helpdesk Associate - ITIL

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Helpdesk Analyst - Mac Support role involves providing technical support for Apple devices, focusing on troubleshooting and customer service. Candidates should have a graduate degree in a technical field and at least one year of experience in a similar role. Familiarity with macOS and Apple hardware is essential, along with strong communication skills. The position requires working in a rotational shift environment, providing 24x7 support.

Job Responsibility:

Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Requirements:

Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)

Nice to have:

Apple Device Support Certification (Added advantage)
Familiarity with Jamf Pro (Added advantage)

Additional Information:

Job Posted:
March 24, 2026

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