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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Associate - ITIL

India, Bangalore · Job Posted April 23, 2026
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Job Responsibility

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

Requirements

  • Must be a Graduate
  • Good communication skills with 6+ months of international calling experience
  • Ability to work independently
  • Adhere to organizational policies and procedures
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift
  • Excellent Verbal Communication skills
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish
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  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
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Expiration Date
Until further notice
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Requirements
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  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
  • Must be a Graduate
  • B.Tech/B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
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  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Fulltime
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Helpdesk Associate - ITIL

NTT DATA is a $30 billion business and technology services leader, serving 75% o...
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Expiration Date
Until further notice
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  • Ideally University education, preferably technical degree, or Microsoft certifications
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  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
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  • Should be comfortable to work in rotational shift with 24x7 support window
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  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
  • Fulltime
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Arrow Right

Helpdesk Associate - ITIL

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalo...
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India , Bangalore
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Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
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  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift
  • Excellent Verbal Communication skills
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish
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  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
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Location
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NTT DATA
Expiration Date
Until further notice
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  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
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Job Responsibility
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  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
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  • Competitive Salary & Benefits
Read More
Arrow Right

Helpdesk Associate - ITIL

The Service Desk Associate advises and assists users over the phone/chat/email i...
Location
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India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc
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  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Willing to work from office 5 days in a week
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work in rotational shifts (24/7)
Job Responsibility
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  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone, e-mail and chat
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Competitive Salary & Benefits
  • Fulltime
Read More
Arrow Right

Helpdesk Associate - ITIL

The Service Desk Associate advises and assists users over the phone/chat/email i...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Competitive Salary & Benefits
  • Fulltime
Read More
Arrow Right