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NTT DATA · IT - Administration

Helpdesk Associate - ITIL

India, Bangalore · Job Posted April 16, 2026

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Job Description

The Helpdesk Associate - ITIL role involves providing L1 technical support to customers, requiring strong communication skills in English and Polish. Candidates should have a graduate degree and at least 1 year of experience in a similar role. Proficiency in troubleshooting MS Windows, PC hardware, and MS Office is essential. This position may require working in rotational shifts.

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

Requirements

Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate
Good communication skills with 1+ Years of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift
Excellent Verbal Communication skills
Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish

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Bangalore

Helpdesk Associate - ITIL

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Excellent English written and verbal communication skills
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Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
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Excellent English written and verbal communication skills
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Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
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Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
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Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
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We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, ...

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Expiration Date

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Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

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Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

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