Helpdesk analyst Jobs

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst

We’re looking for a customer-focused individual to join our fast-paced Helpdesk ...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Good IT skills
Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
Knowledge and experience of Microsoft SQL Server
Show excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Problem-solve, striving to deliver first-time resolutions

Job Responsibility

Answer or make calls to inspHire customers to learn about and/or address any issues and software needs
Take full ownership of cases, responding efficiently and accurately
Identify solutions and preventative measures to improve the overall customer experience
Utilise internal systems and keep databases up-to-date
Ensure all cases are progressed in line with the inspHire SLO's
Proactively share information to distribute knowledge and improve the customer experience

What we offer

25 days annual leave
Enrolment into the company pension scheme after probation
Spacious offices located just outside of town
Lots of support to make sure you are successful

Fulltime

Tier 1 Support Analyst

Our client is looking for a computer support professional for all of the core bu...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Job Responsibility

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

Help Desk Analyst – IT Support

We are conducting a confidential search for an experienced IT Helpdesk Analyst t...

Location

United States , San Diego

Salary:

80000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

Job Responsibility

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements

What we offer

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Fulltime

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Proven experience providing IT support in a Windows-based environment
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
Ability to research and resolve complex PC and software-related issues
Minimum of 5 years of IT-related experience, including 2 years in system administration

Job Responsibility

Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
Diagnose and resolve hardware and software failures while effectively communicating with affected teams
Collaborate with the Desktop Engineering team to conduct system and software testing
Keep tickets updated with progress and coordinate tasks to ensure timely resolution
Identify and report potential risks that could impact IT operations to management
Optimize Service Desk resources for improved performance
Maintain professionalism in all forms of communication and interactions
Complete additional tasks as assigned by the manager

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

It Support

IT Support is responsible for monitoring the IT Helpdesk and addressing the issu...

Location

United States , Las Vegas

Salary:

Not provided

ASTOUND Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or engineering or related field, preferred
0-2 years of experience in a similar role
Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Demonstrated experience as a support analyst in a corporate environment
Valid driver's license (G class)

Job Responsibility

Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
Ensures users/customers are provided with professional, courteous, and timely support and service
Installs, modifies, and makes minor repairs to computer hardware and software systems
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Consults with users to determine appropriate hardware and software needs and assists in placing orders
Tests compatibility of new programs with existing ones
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Installs software and necessary applications for workflow
Carries out software, network, and database performance tuning
Documents hardware and software updates

What we offer

Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program

Fulltime

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Customer service focused
Confident leader, with the natural ability to motivate and lead a team
Decision-maker under pressure
Understands priority and urgency of customers business requirements
Business/commercial awareness
IT Service awareness (knowledge of working on operating systems and architecture of servers)
Strong communicator
Forward-thinking/proactive nature
Multi-tasker

Job Responsibility

Motivation and leadership of your team
Manage the workload between the team, supporting where necessary
Dealing with case management, setting customer expectations and assigning daily schedules
Ensure team are working to inspHire agreed SLA’s
Be the first person and level of escalation for any issues
Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
Ensure that the team maintain high levels of support to the customers
Case management
Regularly review own and Analyst case list, ordering by priority and oldest first
Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases

What we offer

Bespoke training package
Large bank of resources to train and promote achievement

Fulltime

Helpdesk analyst

Randstad

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 17, 2026

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Helpdesk analyst

Randstad

Location:Singapore , Singapore

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 26, 2025

Expiration:January 17, 2026

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Location:
Singapore , Singapore

Category:
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Contract Type:
Not provided

Job Posted:
December 26, 2025

Expiration:
January 17, 2026