Helpdesk Analyst Job at NTT DATA (Guadalajara)

Helpdesk Analyst

The Helpdesk Analyst position requires a graduate with 4 to 5 years of experienc...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Overall 4 to 5 years of SD experience and experience handling a team
Good comprehension & writing skills
Must possess excellent customer-handling skills
Should be comfortable working in rotational shift with 24x7 support window
Basic Technical TS skills
Fluency in English and Spanish

Job Responsibility

Troubleshooting technical issues and ensuring customer satisfaction

Fulltime

Helpdesk Analyst

The Helpdesk Analyst role at NTT DATA involves providing technical support and c...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Helpdesk Analyst

The Helpdesk Analyst role at NTT DATA Services involves facilitating quality man...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Portuguese speaker with advanced English
C2 Portuguese/C1 English
1-3 years of relevant experience or equivalent combination of education and work experience
Basic understanding of Infrastructure Services business process
Understanding of industry standards of customer service
Basic Knowledge of Audit process and possess analytical skills to utilize results
Understanding of ITIL concepts of Incident and Request management
Demonstrated basic Excel skills

Job Responsibility

Facilitates quality management system in specific teams under supervision
Performs periodic quality audits, quality controls
Runs quality reports and provides insights with analytical data
Performs monitoring of agent calls, with attention to customer experience and technical/functional excellence
Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities
Collates and publishes metrics data related to quality management system for specific teams
Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form
Ensures findings are logged and tracked to closure
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement
Provides feedback to the agent periodically on performance and tracks progress

Helpdesk Analyst

Location

United States , Columbus

Salary:

18.00 - 20.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

1+ years of professional experience working in a call center or customer service focused role
PC hardware troubleshooting skills
Excellent customer service skills
Ability to follow procedures, ask good questions and document answers/retain information
Desire to become more technical and assist users with more technical issues

Helpdesk Analyst

The Helpdesk Analyst role at NTT DATA involves providing L1 support for hardware...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

It Helpdesk Analyst - Trading

Randstad Digital have partnered up with a leading global financial institution t...

Location

United Kingdom , City of London

Salary:

200.00 - 300.00 GBP / Day

Randstad

Expiration Date

June 26, 2026

Requirements

Trading Floor Experience: Background in a fast-paced investment bank or trading environment
VIP Savvy: Able to stay calm and communicate clearly under pressure with demanding floor traders and executives
Solid administration skills across Microsoft 365, Active Directory, and Windows 11
Hands-on experience deploying and patching devices using Intune or SCCM
Familiarity with supporting users in Citrix environments
Experience troubleshooting trading tools like Bloomberg, Reuters, or ION
Simple PowerShell skills to automate daily tasks
A good understanding of ITIL workflows and ticketing systems

Job Responsibility

Provide fast, friendly IT support face-to-face on the trading floor and for remote workers
Build, set up, and fix laptops, desktops, and specialized trader equipment
Handle account setups, software licenses, and access permissions for staff joining or leaving the company
Manage user accounts and security groups using modern Microsoft cloud tools
Fix internet, network, and secure connection (VPN) problems
Keep track of IT issues and work with other tech teams to solve bigger problems

Fulltime

Helpdesk Analyst - ITIL

The Helpdesk Analyst - ITIL position at NTT DATA requires a minimum of 12 months...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 12 months experience in a similar role
Minimum 12 - 18 months in a Technical Support Associate 1, Dispatcher or equivalent role
Certificate/Diploma in computing
PC Maintenance Certification (A+)
MCP Certification
Expert knowledge of supported tools, services and applications
Expert knowledge of PC architecture/technology
Expert knowledge of NTTD and customer supplied applications
Expert knowledge of customer procedures
Expert knowledge and understanding of policies and procedures

Job Responsibility

Assigning tickets to resolutions team and ensuring accuracy of all aspects ticket assignment for the team
Scheduling and workload balancing for the team
Co-ordination of tickets assigned to Resolution Teams, ensuring that all cases are closed within SLA
Effecting improvements and maintaining team quality metrics at the required level
Using analytical skills to monitor trends and report on team quality metrics
Continued improvement in team technical, troubleshooting, process and customer handling skills
Acting as a point of contact for both technical and non-technical customer escalations
Assisting Service Desk Manager and Team Leaders with Problem Management by using analytical skills to monitor trends and report on team quality metrics
Provides second-level technical support
Assigns incidents to appropriate resolution team and tracks through to completion

Fulltime

Helpdesk Analyst - ITIL

The Helpdesk Analyst role involves providing L2 technical support and guidance, ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree (B.Tech/B.E or any other technical degree preferred)
Good communication skills with 3 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Minimum of 3 years of experience
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Job Responsibility

Provide leadership to the team who supports for L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Web
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the lead level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Fulltime

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Helpdesk Analyst

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