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Helpdesk Analyst

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Helpdesk Analyst position requires a graduate with 4 to 5 years of experience in service desk operations. Candidates must be fluent in English and Spanish, possess strong customer handling and technical support skills, and be comfortable working in rotational shifts. The role involves troubleshooting technical issues and ensuring customer satisfaction. A B.Tech or B.E. degree is preferred. This position offers an opportunity to work in a dynamic environment with a focus on client support.

Job Responsibility:

Troubleshooting technical issues and ensuring customer satisfaction

Requirements:

  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Overall 4 to 5 years of SD experience and experience handling a team
  • Good comprehension & writing skills
  • Must possess excellent customer-handling skills
  • Should be comfortable working in rotational shift with 24x7 support window
  • Basic Technical TS skills
  • Fluency in English and Spanish

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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