Helpdesk Analyst Job at NTT DATA (Noida)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst

We’re looking for a customer-focused individual to join our fast-paced Helpdesk ...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Good IT skills
Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
Knowledge and experience of Microsoft SQL Server
Show excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Problem-solve, striving to deliver first-time resolutions

Job Responsibility

Answer or make calls to inspHire customers to learn about and/or address any issues and software needs
Take full ownership of cases, responding efficiently and accurately
Identify solutions and preventative measures to improve the overall customer experience
Utilise internal systems and keep databases up-to-date
Ensure all cases are progressed in line with the inspHire SLO's
Proactively share information to distribute knowledge and improve the customer experience

What we offer

25 days annual leave
Enrolment into the company pension scheme after probation
Spacious offices located just outside of town
Lots of support to make sure you are successful

Fulltime

Tier 1 Support Analyst

Our client is looking for a computer support professional for all of the core bu...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Job Responsibility

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

Help Desk Analyst – IT Support

We are conducting a confidential search for an experienced IT Helpdesk Analyst t...

Location

United States , San Diego

Salary:

80000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

Job Responsibility

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements

What we offer

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Fulltime

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Helpdesk Analyst

The Helpdesk Analyst role involves providing Level 1 technical support for hardw...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong customer service skills
Fluent in Portuguese
Fluent in Spanish
Level 1 technical support experience for hardware and software issues

Job Responsibility

Providing Level 1 technical support for hardware and software issues
Troubleshooting
Documenting incidents
Providing support via calls and emails

What we offer

Opportunities for growth within the company

Source-to-Pay Helpdesk Specialist

A highly cross-functional role would act as the primary resource to work with ou...

Location

Philippines , Muntinlupa City

Salary:

Not provided

W. R. Grace & Co.-Conn.

Expiration Date

Until further notice

Requirements

At least one to two years of relevant experience in Source to Pay, Procure to Pay, Accounts Payable, or Travel & Expense
Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
Work knowledge in SAP ECC 6
Excellent communication skills (writing). Must be able to write clearly and concisely in English
Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
Highly trainable in using existing tools

Job Responsibility

Act as the Frontline Support of the S2P Helpdesk
Receives and reviews tickets in the Cherwell System
Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs)
Identify quality solutions and communicate such in an effective and timely manner
Provides on the spot resolution to basic inquiry/ request
Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action
Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed
Contribute to ensuring that the team’s key performance metrics and targets are met
Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
Act as backup support for the S2P Mailbox Management

What we offer

Guaranteed 14th month Pay
Above-market Retirement Plan Design
LinkedIn Learning Access
Established Performance Incentive Program
HMO coverage for employees on day 1
Free HMO coverage for up to 3 qualified dependents
Educational Assistance

New

Helpdesk Analyst

The Helpdesk Analyst role involves providing technical support and customer serv...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced Portuguese and Spanish
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Helpdesk Analyst

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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Job Posted:
March 21, 2026