CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Analyst with German

Romania, Cluj-Napoca · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

The Helpdesk Analyst advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Job Responsibility

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigates root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner

Requirements

  • University education, preferably a technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Experience in providing remote IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Good Command of German Language
  • Fluency in English is a plus

Nice to have

  • Experience in providing remote IT support is an advantage
  • Fluency in English is a plus

What we offer

  • You can work in the office, hybrid or fully remote
  • You will enjoy a comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Helpdesk Analyst with German

8 matching positions

Analyst, Procurement

The IT Procurement Coordinator oversees the daily activities of the technology p...
Location
Location
Poland , Katowice
Salary
Salary:
Not provided
forterro.com Logo
Forterro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of Science with a minimum of two to three years of significant work experience working in a high volume fast paced office environment with high degree of responsibility
  • Experience with software licensing and volume purchasing agreements for the major enterprise system software suppliers (e.g., Dell, Microsoft, Atlassian...)
  • Experience in presenting technology recommendations from a business perspective
  • Experience in planning and carrying out software license audits & reconcilements
  • Certification in Software License Management as an advantage
  • Communicative German language
  • Communicative English language
  • You will be articulate, with excellent communication skills, able to listen and provide answers
  • You will be a passionate individual who has the ability to change others way of thinking
  • You will have excellent attention to detail and data management skills
Job Responsibility
Job Responsibility
  • Contract and license management
  • Create purchase requisitions and purchase orders
  • Provide pricing quotes for items and preparing orders with suppliers
  • Vendor and distributor relationship management
  • Obtain and review competitive bids, quotes, and proposals from vendors and contractors
  • Discuss evaluations and review with requesters and subject matter experts
  • Negotiate with vendors for the best price over contracted services and purchases
  • Manage Finance department and IT Management relationship
  • Responsible for product support and warranties, leasing, maintenance, and software contracts, as well as hardware purchases, and license information
  • Works with IT Support to maintain repository of enterprise software licenses/keys
  • Fulltime
Read More
Arrow Right

Service Desk Analyst

The Service Desk Analyst role at NTT DATA offers an exciting entry-level opportu...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English (Mandatory)
  • Fluent in German (Mandatory)
  • Bachelor's degree or equivalent in information technology, computer science, or a related field is a plus
  • Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus
  • Basic experience in a service desk or helpdesk role is a plus: providing support in multiple IT towers, including networking, collaboration, and end-user computing
Job Responsibility
Job Responsibility
  • Accept requests from client via agreed channels
  • Perform initial validation on the request by verifying contract information
  • Ensure the right classification and prioritization assigned to the request
  • Act promptly according to work instructions and ensure the right escalation to the next resolver group
  • Manage incoming client contacts and escalations with professionalism and proactivity
  • Own the Stakeholder Experience by liaising with diverse Helpdesks and product partners
  • Documents actions taken in resolving routine customer enquiries
  • Takes ownership for listening to and understanding basic customer problems
  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs
  • Monitors performance through statistical reporting and analysis
What we offer
What we offer
  • Hybrid work model (5 days per month in the office)
  • Extensive training and learning programmes
  • Career growth opportunities
  • Workplace embraces diversity and inclusion
  • Fulltime
Read More
Arrow Right

Resident Assistant

If you’re looking for a job that goes beyond the basics to deliver purpose and j...
Location
Location
United States of America , Hillsboro
Salary
Salary:
18.00 - 20.00 USD / Hour
leisurecare.com Logo
Leisure Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in a caregiving role
  • Current CNA a plus!
Job Responsibility
Job Responsibility
  • Assists resident with activities of daily living (ADL's) and all personal care skills (bathing, dressing, grooming, toileting)
  • Makes appropriate observations about the resident’s condition in every interaction
  • Records and follows-up with changes in resident’s condition in a timely manner
  • Assists residents with laundry and housekeeping services as needed
What we offer
What we offer
  • Medical, Dental and Vision
  • Early Wage Access (access to earned wages when needed!)
  • 401k
  • 10 days vacation & 1 hour Sick Leave earned for every 30 hours worked
  • Bereavement & Jury Duty Leave
  • 6 Holidays
  • 2 Float Holidays
  • Flexible Spending Accounts (Health and Dependent Care)
  • Meal Discounts
  • Tuition Assistance
  • Fulltime
Read More
Arrow Right

Traffic Management CAD Technician

FM Conway is currently recruiting a Traffic Management CAD Technician to join ou...
Location
Location
United Kingdom , Ipswich
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • Strong knowledge of Traffic Management operations
  • experience using CAD, BricsCAD and Cone 11 software
  • ability to read and translate blueprints and technical drawings
  • ability to work well under pressure, prioritise tasks effectively and have excellent attention to detail
  • M7 Lantra qualification is highly desirable, but not essential
Job Responsibility
Job Responsibility
  • Working within a team of Traffic Management development designers and Project Engineers to ensure that drawings are to a high and legal standard
  • Producing clear drawings, signage placement layouts and diversion route strategies
  • Developing safe and efficient traffic management plans for work sites and road network
  • Carrying out on site assessments as required
  • Designing sites in accordance with Chapter 8 TSM
  • Engaging with Project Teams & Engineers to respond effectively to working methods that require traffic Management designs that conform to a legal standard
What we offer
What we offer
  • Career and professional development
  • 23 days holiday plus bank holidays
  • Life assurance
  • Opportunities for internal and external training
  • Access to a wide range of shopping discounts through Rewarding Great People platform
  • Health and well-being benefits including 24-hour advice lines
  • Support from in-house mental health first aiders
  • Fulltime
Read More
Arrow Right

Registered Nurse, CVOR

Baptist Downtown is hiring a Registered Nurse for our Cardiovascular Operating R...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
baptistjax.com Logo
Baptist Health (Florida)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years Operating Room Nursing Experience Required
  • Basic Life Support (BLS) Required
  • Advanced Cardiac Life Support (ACLS) Required
  • Licensed Registered Nurse Required
  • Associate of Science, Nursing
  • Registered Nurse (RN) - State Nursing Boards
  • Driver's License - DMV
  • Basic Life Support (BLS) - AHA
  • Advanced Cardiac Life Support (ACLS) - AHA
Job Responsibility
Job Responsibility
  • Providing for patient needs as recognized through use of the nursing process
  • Supervision of care provided by supportive personnel and coordination of care provided by ancillary services
  • Including patients and significant others (SO)/families in developing an individualized plan of care
  • Education of patients/SO/families to their disease process and plan of care
  • Coordinating and preparing assigned operating room/case
  • Assessment of patient care needs and the anticipation of needs of the case
  • Circulating, scrubbing, assisting on Cardiothoracic and vascular procedures
  • Fulltime
Read More
Arrow Right

Pediatric Occupational Therapist

Wolfson Children's Hospital Rehab Services is hiring a Pediatric Occupational Th...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
baptistjax.com Logo
Baptist Health (Florida)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree (or higher) in Occupational Therapy Required
  • Licensed Occupational Therapist from FL Department of Health Required
  • Basic Life Support (BLS) certification from the American Heart Association Required
  • Pediatric Occupational Therapy in the outpatient setting is strongly preferred
Job Responsibility
Job Responsibility
  • Evaluates and treats patients with developmental, neurological, orthopedic, and medical diagnoses
  • Extensive patient/family education
  • Works with multidisciplinary team care
What we offer
What we offer
  • $1,000 Sign on Bonus
Read More
Arrow Right

Nursery Manager

Join the Kindred Family – Lead, Inspire, and Make a Difference. Are you an exper...
Location
Location
United Kingdom , Hauxton
Salary
Salary:
34000.00 - 36000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in leading and managing a team within early years
  • Strong written and verbal communication skills
  • Excellent organisational skills and attention to detail
  • Outstanding customer service and time management
  • Full and relevant Early Years Level 3 Childcare Qualification or higher
  • Sound knowledge of EYFS and OFSTED guidelines
Job Responsibility
Job Responsibility
  • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education
  • Maintain an organised, safe, and stimulating nursery environment
  • Keep accurate records and ensure procedures are followed across the nursery
  • Build and maintain a reputation as the nursery of choice for children and staff
  • Model and monitor best practice in line with regulatory guidelines
  • Inspire and support your team, overseeing inductions, mentoring, and ongoing development
  • Ensure the nursery runs efficiently, meets KPIs, budgets, and targets, and is prepared for audits and inspections
  • Oversee the day-to-day operations of the nursery
  • Lead by example, modelling good practice and creating a shared vision
  • Supervise, support, and allocate tasks to your team
What we offer
What we offer
  • Birthday Off
  • 6 Fully Paid Sick Days
  • Cashback Healthcare Plan
  • Retail Discounts
  • Recognition & Reward Scheme
  • 50% Childcare Discount
  • 24/7 Virtual GP Access
  • 24/7 Counselling Support
  • Discounted Gym Membership
  • Personal Financial Advisor Access
  • Fulltime
Read More
Arrow Right

Waiter

We are looking for enthusiastic and service-oriented Waiters (Part-time 20 hours...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a restaurant, café, or hospitality environment is essential
  • Strong communication and interpersonal skills with a friendly, positive attitude
  • Ability to work in a fast-paced environment while maintaining excellent customer service
  • Attention to detail and a commitment to high standards
  • Well-presented with a professional appearance and good personal hygiene
  • Willingness to learn and adapt in a new and exciting restaurant setting
  • Availability to work flexible hours, including evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Welcome and seat guests, ensuring a warm and professional dining experience
  • Provide detailed knowledge of the menu, ingredients, and specials to assist guests with their choices
  • Take accurate food and drink orders and communicate effectively with the kitchen and bar staff
  • Serve food and beverages efficiently, ensuring guests’ needs are met promptly
  • Maintain cleanliness and organization of tables and service areas
  • Ensure compliance with restaurant dress code and hygiene standards
  • Work collaboratively with colleagues to ensure smooth service and excellent customer satisfaction
  • Handle guest requests and feedback professionally and efficiently
  • Attend training sessions and team meetings as required
  • Perform additional duties as assigned by the Restaurant Manager
What we offer
What we offer
  • Competitive salary with service charge and staff benefits
  • Training and development opportunities to help you grow in the hospitality industry
  • A positive and supportive team environment with room for career progression
  • Parttime
Read More
Arrow Right